Fibre upload speed
Quote from: _Adam_Walker_ Sorry, not really I would have already if I were able to.
Thanks, Adam. I'm sorry to push on this, but do you think you might discuss this internally with a view to making an announcement?
I've been reading around threads here and elsewhere and there are a lot of people disappointed by not being able to get 10Mb, and this must surely be losing customers for you -- both current ones who go to a 10Mb service elsewhere, and new ones who choose a different provider because the headline figures are better (and since people have a tendency to focus on headline figures, this will include customers who don't really understand the numbers and thus people who some forum posters have suggested wouldn't need 10Mb or notice the difference from 2Mb anyway).
Whilst I don't doubt you when you say that 10Mb is coming, the problem I have is that I'm likely to want to switch to fibre in the next few weeks (BT is showing as available from the end of September), and your contracts are for 18 months. 10Mb is important to me, and I don't feel comfortable signing up to an 18 month deal without at least some indication of when the product will become what I need -- i.e. when it will provide a 10Mb service.
It's particularly frustrating to be in this situation when it's clear from forum posts -- and even the FAQ page -- that customers who moved to fibre through the trail already have 10Mb, so you obviously have the facility to provision this somehow. I would certainly have been on the trial had my exchange been enabled sooner.
Whilst I appreciate that you may need to do some work behind the scenes before this can be offered as an add-on that's EU-selectable through the Member Centre, it seems to me that you could save yourselves a lot of hassle (and, more imortantly, customers!) by offering increased upload speeds to those who ask and processing these manually for now -- just like you do with uncapping upload speeds on ADSL2+.
Quote from: AxeMurderer Gary, if 40Gb/month would be enough for you, you could ditch the Extra, and retain Pro to avoid most of the traffic management/shaping. Of course you'll then want to add 10Mb upload when that becomes available at whatever that turns out to cost.
I'm not sure whether or not 40Gb would be enough -- especially given that the service is faster. I can't find a comparison table of the difference between Value and Extra on fibre. Is there one?
Quote Thanks, Adam. I'm sorry to push on this, but do you think you might discuss this internally with a view to making an announcement?
No, as mentioned there's nothing further I could tell you at this stage, it's already been discussed. Final answer I'm afraid.
Quote 've been reading around threads here and elsewhere and there are a lot of people disappointed by not being able to get 10Mb, and this must surely be losing customers for you -- both current ones who go to a 10Mb service elsewhere, and new ones who choose a different provider because the headline figures are better (and since people have a tendency to focus on headline figures, this will include customers who don't really understand the numbers and thus people who some forum posters have suggested wouldn't need 10Mb or notice the difference from 2Mb anyway).
I know, we try and read as many threads as we can so don't worry we do have an awareness of this and this is why we're making plans to run with 10mb upstream on FTTC as soon as we can.
Quote Whilst I don't doubt you when you say that 10Mb is coming, the problem I have is that I'm likely to want to switch to fibre in the next few weeks (BT is showing as available from the end of September), and your contracts are for 18 months. 10Mb is important to me, and I don't feel comfortable signing up to an 18 month deal without at least some indication of when the product will become what I need -- i.e. when it will provide a 10Mb service.
I know this must be frustrating but I can't force any changes through because of your individual issue. I am sympathetic and this is on the way as mentioned.
Quote Whilst I appreciate that you may need to do some work behind the scenes before this can be offered as an add-on that's EU-selectable through the Member Centre, it seems to me that you could save yourselves a lot of hassle (and, more imortantly, customers!) by offering increased upload speeds to those who ask and processing these manually for now -- just like you do with uncapping upload speeds on ADSL2+.
The work behind the scenes is done and as I mentioned yesterday a system issue is the only thing that stands in the way of us going ahead with this. I'll continue to keep you posted which is the best I can do for you.
I'm guessing the issue Plusnet have is billing the extra cost. If it's going to be say £3 extra per month, would those wanting the higher upload speed be prepared to make a one off up-front payment of £54 to cover the 18 month contract period? If so that would surely be a route by which Plusnet could offer it now using the same configuration as the trialists who have 10Mb already and with no implications on the monthly billing.
Quote from: garywood84 I don't see why it would need to be billed up front, rather than as an additional monthly charge
Because an additional monthly charge means making it an add-on, meaning changes to the portal and to the billing process - all in all not a trivial bit of work so likely to be weeks if not months.
A one off-charge and a manual order could probably be done today with no system changes. The question was if it's that important would you be prepared to pay up front.