FTTC order
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- Re: FTTC order
FTTC order
07-04-2014 3:12 AM
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I placed my order via the 'Change Product' menu, and I have an engineer booked for the 15th April PM.
Hopefully all will go as easy as the order to upgrade!
Heres to 18 months trouble free fibre!
Oh, and if any staff happen across this during Monday, I messed up a little and didn't order the router which I will need.
Any chance you can pop 1 in the post and add the cost to this months bill? Cheers.
Re: FTTC order
07-04-2014 9:19 AM
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Unfortunately the cost of P&P for the router can't be added to your bill as it's a payment that's would need to be taken as a one-off.
There's no immediate rush to make the payment and get the router out as they do arrive pretty quickly. If you can give us a quick call on 0800 432 0200 we'll take payment and get the router sent out for you.
Re: FTTC order
07-04-2014 1:28 PM
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Re: FTTC order
15-04-2014 11:08 AM
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BTOR are booked to arrive this afternoon to install my unlimited fibre.
My Technicolour arrived a couple of days ago, and I will be plugging in 2 Netgear DGND3300v2 routers to it, to extend the wireless signal, and I will report back on how it goes.
I assume fibre still uses DLM? So I'll be on a 10 day training period I guess?
I received an email from Plusnet saying my account had changed from unlimited ADSL to unlimited fibre, with an estimated 56meg download, and I am on standard stability.
What is standard stability?
Just for comparison I will post my before and after speed:
And now I just sit and wait!
Re: FTTC order
15-04-2014 11:10 AM
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Fibre starts off as fast as it can and then trims back - usually with 48 hours
There is no training period per se as it monitors it continuously
Regarding stability setting
So since Plusnet order through BTw I believe that should mean that you are to be provisioned on the fastest setting (Of course I could be wrong there)
Quote from: Chris Just to clarify:
BT Wholesale 'Standard' = Openreach 'Speed'
BT Wholesale 'Stable' = Openreach 'Standard'
BT Wholesale 'Super Stable' = Openreach 'Stable'
I hope that makes sense!
Re: FTTC order
15-04-2014 11:40 AM
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I did google the stability settings, and came up with both BTw and OR, that's what confused me!
Re: FTTC order
15-04-2014 2:54 PM
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@Oldjim - you're right in what you've said above too
Re: FTTC order
15-04-2014 3:25 PM
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I'm getting bored now... come on BTOR!
Re: FTTC order
15-04-2014 5:32 PM
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She said I am the only person connected to my cabinet at the moment which is nice!
She said I am on the 40/20 profile, I said 'erm you mean 80/20' and she said nope, and shown me the connection details.
So can somebody have a look for me please?
Apart from that, I am very happy.
The change over was quick and simple, the lady was lovely, and I am getting a great speed.
I'll pop on a speed test, but bear in mind it's wireless, as I couldn't be bothered to crawl around and connect the cable!
Re: FTTC order
15-04-2014 5:45 PM
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What does this say https://portal.plus.net/my.html?action=data_transfer_speed
Re: FTTC order
15-04-2014 5:50 PM
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I personally thought it was 40/10 or 80/20?
It definitely said line profile set to 40/20 though.
Re: FTTC order
15-04-2014 5:56 PM
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Your current line speed has updated itself now as well
I'm just running a few more tests to try and figure out what is happening here
Re: FTTC order
15-04-2014 6:10 PM
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This is below your estimate however there is a two day training period on FTTC so there's a chance things might get better however most likely we'll need a fault raising to get that looked into further
Out of curiosity was it a Openreach engineer or a Kelly's Communications engineer?
Re: FTTC order
15-04-2014 6:42 PM
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The engineer was in full OpenReach uniform, however I suspect she was a contractor.
The modem syncing at 42.9 sounds about right, as speedtests are giving me between 38 and 39meg down, and 19ish up.
I did think it was the training period, but it was the engineer saying I was on a 40/20 profile that confused me.
Re: FTTC order
15-04-2014 10:59 PM
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Boz
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