FTTC order
BTOR have just been and signed the job off.
Initially he found no errors whilst testing the line.
He then tried the test whilst making a phone call, and the errors went sky high.
That confused him a little, so he went out and tested from the cab.
He then terminated and reconnected the line, then checked the rest of the network.
When he came back, he performed a line test and there are currently no errors showing.
He connected his test router, and the line sync'd at 56meg.
He connected my router, and it sync'd at 43meg
He then replaced the modem incase it was faulty, and it sync'd at the same speed.
So, he thinks that a line reset will see the modem sync at the higher speed, and said he will request PlusNet does a line reset, as he can't do that.
Over all, he is pleased with the quality of the line, and thinks he has solved the problem.
Time will tell of course!
But he was here nearly 3 hours, and was a very pleasant chap, and I am happy he has tried his best.
So if PlusNet can reset my line, we can go from there.
1 thing I will ask though, is why the latency/ping is so high? I am getting around 38/40 mark?
Current speed :
Initially he found no errors whilst testing the line.
He then tried the test whilst making a phone call, and the errors went sky high.
That confused him a little, so he went out and tested from the cab.
He then terminated and reconnected the line, then checked the rest of the network.
When he came back, he performed a line test and there are currently no errors showing.
He connected his test router, and the line sync'd at 56meg.
He connected my router, and it sync'd at 43meg
He then replaced the modem incase it was faulty, and it sync'd at the same speed.
So, he thinks that a line reset will see the modem sync at the higher speed, and said he will request PlusNet does a line reset, as he can't do that.
Over all, he is pleased with the quality of the line, and thinks he has solved the problem.
Time will tell of course!
But he was here nearly 3 hours, and was a very pleasant chap, and I am happy he has tried his best.
So if PlusNet can reset my line, we can go from there.
1 thing I will ask though, is why the latency/ping is so high? I am getting around 38/40 mark?
Current speed :
Todays visit has made no difference at all. 
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Oops... Double post. 
@Chris,
What are you doing working Saturdays? It is good to see you in, but surely you deserve two rest days like everyone else!
For the record, I was not trying to "have a pop" - these are difficult issues and I understand your intent of trying to manage / set realistic expectations. I do though feel that you / PN keep finding yourselves in unenviable situations arising for decisions or non-decisions from BTOR and are not able to be adequately blunt about ownership of the issue. As such I disagree with the statement you made that Devonian's problem is "out side of Openreach's control".
At times, it seems like BTOR's attitude is any service is an acceptable service if providing a better service would mean replacing aluminium wires. I suffered that at my business premises (as you might recall) and Devonian appears to have such a large chunk of it that the line will not actually deliver BTOR's estimated speed. Aluminium is known to be not ideal for ADSL, it cannot be any better for VDSL2.
In short, if copper is better than aluminium, BTOR does within its control have the option to replace said d-side. I understand that realistically they are highly unlikely to do so, but that does not mean that the issue is outside of their control - they simply choose not to act. The consequence is that the end user's expectations set by data from BTOR's systems is not met and PN gets the blame... and the hard working guys on the DCT get the dammed awful job of having to manage your customer's disappointment because BTOR choose not to act.
Shameful really... one might think that a good CEO would be sorting this out for his customers, staff and business alike.
...if I play devil's advocate against myself (I try to be fair) if there were clarity of the actual degradation of service over a given length of aluminium against copper, one could have an informed discussion regarding if replacing the n-hundred metres of aluminium in Devonian's d-side with equal gauge (or even better gauge) copper wire would or would not close the gap between what Devonian is getting and the BTOR forecast speed at an acceptable error rate.
As for the cross talk issue, there is indeed more than one way to skin that cat. The new technology might when eventually rolled out mitigate the presence of cross talk. However cross talk could equally be addressed by sorting out the physical cabling issues with contribute to it in the first place.
I found this an interesting read - http://www.fie-epn.net/profesores/phidalgo/trabajos/trab_7.pdf - Devonian, this goes some way to explaining why VDSL is a bigger problem with cross talk than ADSL.
The bottom line is that in some areas, especially rural ones, the fibre needs to get closer to the premises than the present green (PCP) cabinets - in short rural areas need something between FTTC and FTTP if those areas are going to see / benefit from really decent super-fast broadband.
Now where did I leave the happy pills...
Cheers,
Kevin
What are you doing working Saturdays? It is good to see you in, but surely you deserve two rest days like everyone else!
For the record, I was not trying to "have a pop" - these are difficult issues and I understand your intent of trying to manage / set realistic expectations. I do though feel that you / PN keep finding yourselves in unenviable situations arising for decisions or non-decisions from BTOR and are not able to be adequately blunt about ownership of the issue. As such I disagree with the statement you made that Devonian's problem is "out side of Openreach's control".
At times, it seems like BTOR's attitude is any service is an acceptable service if providing a better service would mean replacing aluminium wires. I suffered that at my business premises (as you might recall) and Devonian appears to have such a large chunk of it that the line will not actually deliver BTOR's estimated speed. Aluminium is known to be not ideal for ADSL, it cannot be any better for VDSL2.
In short, if copper is better than aluminium, BTOR does within its control have the option to replace said d-side. I understand that realistically they are highly unlikely to do so, but that does not mean that the issue is outside of their control - they simply choose not to act. The consequence is that the end user's expectations set by data from BTOR's systems is not met and PN gets the blame... and the hard working guys on the DCT get the dammed awful job of having to manage your customer's disappointment because BTOR choose not to act.
Shameful really... one might think that a good CEO would be sorting this out for his customers, staff and business alike.
...if I play devil's advocate against myself (I try to be fair) if there were clarity of the actual degradation of service over a given length of aluminium against copper, one could have an informed discussion regarding if replacing the n-hundred metres of aluminium in Devonian's d-side with equal gauge (or even better gauge) copper wire would or would not close the gap between what Devonian is getting and the BTOR forecast speed at an acceptable error rate.
As for the cross talk issue, there is indeed more than one way to skin that cat. The new technology might when eventually rolled out mitigate the presence of cross talk. However cross talk could equally be addressed by sorting out the physical cabling issues with contribute to it in the first place.
I found this an interesting read - http://www.fie-epn.net/profesores/phidalgo/trabajos/trab_7.pdf - Devonian, this goes some way to explaining why VDSL is a bigger problem with cross talk than ADSL.
The bottom line is that in some areas, especially rural ones, the fibre needs to get closer to the premises than the present green (PCP) cabinets - in short rural areas need something between FTTC and FTTP if those areas are going to see / benefit from really decent super-fast broadband.
Now where did I leave the happy pills...
Cheers,
Kevin