cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Plusnet will give your personal details to ACS Law with not informing you!!

xpcomputers
Grafter
Posts: 461
Thanks: 1
Registered: ‎13-04-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 12:18 AM

I would agree it sounds like poor advice, but if you read the the details of the leaked emails from ACS, they never took a single person to court, and had no intention of... because they knew they could never win, and it would cost too much money! Also, they never chased those who didn't reply either. They only dealt with those who replied, either to deny it, or to pay up. To those who replied to deny it, got sent more threatening letters, hoping to scare them into paying, but ACS haven't followed up those who didn't reply at all. So that seems to be the way out of further hassles!
So normally, ignoring a letter from a solicitor would be very bad advice, but this isn't a normal solicitor, it is a money making scammer! Just ignore him for now seems up be the best bet.
BUT, do your own reading, and make your own decision, since I could well be talking rubbish, and it is your life, reputation, and money at stake, not mine! You follow my advice at your own risk, but it seems to be the common consensus on the reading I have done. Your findings might vary!
The official answer had to be to seek your own professional legal advice, but that costs money.
Mike
My view had changed in light of the post below by fourfourdevon. Ignore this post.
Message 901 of 2,226
(1,633 Views)
Reply
0 Thanks
fourfourdevon
Grafter
Posts: 1,101
Thanks: 2
Registered: ‎10-09-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 12:23 AM

Please read the being threaten website, ignoring these letters could be your short cut to be found guilty, we do not know what the future holds or whether ACS:Law will seek to monetise the people that ignored them, but we do know that not replying puts you in a bad position should it ever go to court.  So don't ignore a letter from ACS even if it looks like the best short term option, the future is unknown, the legal system is not.
Message 902 of 2,226
(1,633 Views)
Reply
0 Thanks
xpcomputers
Grafter
Posts: 461
Thanks: 1
Registered: ‎13-04-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 12:27 AM

Wise words from devon!
I take back my previous thoughts, since this that is a very real possibility.
DO NOT IGNORE THE LETTER.
Message 903 of 2,226
(1,633 Views)
Reply
0 Thanks
dvorak
Moderator
Moderator
Posts: 30,383
Thanks: 6,929
Fixes: 1,491
Registered: ‎11-01-2008

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 5:52 AM

Front page of the metro this morning, again only mentioning sky subscribers.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 904 of 2,226
(1,633 Views)
Reply
0 Thanks
Strat
Community Veteran
Posts: 31,320
Thanks: 1,589
Fixes: 565
Registered: ‎14-04-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 7:57 AM

Gets a couple of mentions on BBC Breakfast this morning highlighting SKY but mentioning BT and 'other ISPs'
The Information Commissioner appeared on the show and made some general comments about data protection but nothing specific.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 905 of 2,226
(1,633 Views)
Reply
0 Thanks
foxtrck
Grafter
Posts: 110
Registered: ‎30-06-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 8:27 AM

Quote from: Bob
Quote from: foxtrck
How do you know when the NPO was taken out to get the details of off PN??? I haven't had any letters and knew nothing about this, I've only started reading the previous posts and if i had known PN were doing this deviously then I would have instantly switched ISP.

Raise a ticket on your account as per the instructions in the email and we can probably tell you. The order is almost certainly from last year. I'll probably be able to tell you what it is you've allegedly downloaded/uploaded too.


Well it was the first thing I done and I've still to get a reply from you cowboys. I'd like to know exactly what data PN have given put without consent and why I was listed in the first place.
All news reports are about people being attached to porn torrents,which worries me as I have never downloaded a porn torrent in my life.
Message 906 of 2,226
(1,633 Views)
Reply
0 Thanks
bobpullen
Community Gaffer
Community Gaffer
Posts: 17,106
Thanks: 5,393
Fixes: 330
Registered: ‎04-04-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 8:34 AM

I'll take a look when I get to the office foxtrk but it's worth people noting that it can take a day or so to get round to responding to any queries. We'll only have had skeleton staff on last night and they'll have been told to steer clear of the ACS:Law enquiries until those who've been working closely with things get back to the office.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 907 of 2,226
(1,633 Views)
Reply
0 Thanks
gswindale
Grafter
Posts: 941
Registered: ‎05-04-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 8:37 AM

Quote from: Strat
Gets a couple of mentions on BBC Breakfast this morning highlighting SKY but mentioning BT and 'other ISPs'

But with the articles rather missing the point about what they'd supposedly downloaded.
Fortunately I've not seen an email - presumably it would have gone to my email address as shown on the Account Details page of the portal?
Message 908 of 2,226
(1,633 Views)
Reply
0 Thanks
foxtrck
Grafter
Posts: 110
Registered: ‎30-06-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 8:48 AM

Quote from: geofftswin
Quote from: Strat
Gets a couple of mentions on BBC Breakfast this morning highlighting SKY but mentioning BT and 'other ISPs'

But with the articles rather missing the point about what they'd supposedly downloaded.
Fortunately I've not seen an email - presumably it would have gone to my email address as shown on the Account Details page of the portal?

Yes the same email address that is now publicly available to thousands. Thanks PN.  Im just going to download the list myself rather than wait for a response from PN, maybe I'd find out faster!
Message 909 of 2,226
(1,633 Views)
Reply
0 Thanks
davethir
Grafter
Posts: 178
Registered: ‎07-05-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 8:49 AM

I received the letter, and i feel that Plusnet and Fletch in particular have been the most pro-active ISP regarding this. I dont know of any other ISP that has sent an email to everyone they have  given the names and addresses of. There may be thousands of people out there who dont know that their details have been leaked, (Sky I am talking about you) and have been exposed to potential blackmail.
Again thanks Fletch and Plusnet for at least "shutting the stable door after the horse has bolted".
Message 910 of 2,226
(1,633 Views)
Reply
0 Thanks
godsell4
Rising Star
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

PN or BT DPA Breach

‎28-09-2010 8:49 AM

Dear PN,
Please state if the details of your customers you sent to ACSLaw were sent in full accordance with the DPA?
On 10, from http://www.plus.net/support/acslaw.shtml, it is not clear.
So the information was sent securely to ACS Law?
SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Message 911 of 2,226
(1,633 Views)
Reply
0 Thanks
godsell4
Rising Star
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 8:51 AM

Quote from: davethir
... I dont know of any other ISP that has sent an email to everyone they have  given the names and addresses of.

Uh, this maybe because once they are aware of a DPA breach they are required to inform people who may have been affected, this is highly unlikely to be a sudden ability to find a spine.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Message 912 of 2,226
(1,633 Views)
Reply
0 Thanks
Dom
Grafter
Posts: 277
Registered: ‎09-03-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 8:56 AM

Quote from: xpcomputers
Just had a thought.
Is it possible (even if unlikely) that the attachment was sent encrypted/password protected, but was then opened by ACS and unencrypted and the file saved back to the email, therefore looking like it was sent unencrypted?

Well, sort of, but not exactly. The way I see it, if it was sent in an encrypted form by PN (BT) but then it was emailed around ACS:Law internally after they decrypted it., then that is most likely how the contact details are now avaiable to all. If, on the other hand, PN did NOT send the file in an encrypted format, then it's likely that PN might be held responsible, as the NPO clearly states that it needs to be encrypted.
So depending on when (or indeed if) the file was encrypted and then decrypted, that will determine who is responsible for the details being publicly visible.
Message 913 of 2,226
(1,633 Views)
Reply
0 Thanks
jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 9:18 AM

I'd suggest anyone who has received an email should be asking Plusnet by raising a ticket if the data about them was transmitted between Plusnet and BT, and BT and ACS Law in a secure encrypted format.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Message 914 of 2,226
(1,633 Views)
Reply
0 Thanks
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

‎28-09-2010 9:31 AM

Quote from: shoe
Hi Bob,
Not is references Plusnet as the supplier
Rgs

Hi there,
You were emailed yesterday, to a btinternet address (this is the contact email address on your account). If you no longer check that and want the email sent elsewhere PM me with the addy and I'll arrange that.
Message 915 of 2,226
(1,633 Views)
Reply
0 Thanks