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Website Restrictions

Townman
Superuser
Superuser
Posts: 23,039
Thanks: 9,623
Fixes: 160
Registered: ‎22-08-2007

Re: Website Restrictions

‎26-08-2014 10:31 PM

And their billing is very poor - they cut me off more months than they dont and they never know why!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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flexo1966
Grafter
Posts: 115
Registered: ‎21-07-2014

Re: Website Restrictions

‎27-08-2014 8:56 AM

It's my wish plusnet would cut me off.
Still no offer of compo (£31 refunded) That was manly because I had no service anyway.
Come on plusnet, answer me on here, why will you not let me go !!
Does my £40 mean that much to you.
Give me and everyone else on here an explanation why, other than I was one day late to cancel, you will not let me leave unless I pay you £240 for 3 months "service"
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AndyH
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Posts: 6,824
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Registered: ‎27-10-2012

Re: Website Restrictions

‎27-08-2014 9:02 AM

Why do you want to go? You will more than likely pay more with someone else...
How much did the missed appointments cost you? Figure that out (has to be an actual figure you can prove) and then complain to Plusnet.
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Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Website Restrictions

‎27-08-2014 9:26 AM

He's already been told that Andy, he said he didn't want compensation. I think we are wasting our breath, despite the fact that he's entitled to it.
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flexo1966
Grafter
Posts: 115
Registered: ‎21-07-2014

Re: Website Restrictions

‎27-08-2014 9:41 AM

I would like an answer from plusnet.
And you are correct I don't want compo I just would like to leave.
I just want to go somewhere else and yes the grass won't be greener and yes there will be problems.
So once again plusnet other than the fact I was one day late in canceling, why after all the the problems you, yes you not BTOR have caused me, why won't you let me leave.
Are you afraid to answer me on this forum Huh
Next answer from plusnet please.
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ReedRichards
Seasoned Pro
Posts: 4,927
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Registered: ‎14-07-2009

Re: Website Restrictions

‎27-08-2014 10:42 AM

Sorry to disappoint.  So basically you want to leave without penalty flexo1966?  It appears your strategy to achieve this is to snipe at Plusnet at every opportunity.  And as you want to go, you can have no real interest in this topic you started.
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flexo1966
Grafter
Posts: 115
Registered: ‎21-07-2014

Re: Website Restrictions

‎27-08-2014 11:02 AM

Obviously my statement of  "Next answer from plusnet please" has somewhat confused you.
So I will try again.
Next answer from plusnet please.
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Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: Website Restrictions

‎27-08-2014 11:05 AM

I'm not sure what else there is to answer, you've been given the information on how to cancel on other threads more related to the subject.
The topic in question here is about filtering, not any issues you personally have had and our cancellation policies.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Website Restrictions

‎27-08-2014 11:17 AM

Chris, back on topic. How about a comprehensive guide in the Library about how to setup various different methods of content blocking, or a combination of several, a proper guide with instructions for non-techie users. A sort of "Family Protection for Dummies" ?
(To include methods that aren't easily by-passed by the kids!)
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