End of Week 29th January 2010

‎30-01-2010

Eeeeeeeeh, it's been a week since I last wrote one of these.. and for once it's felt like it (rather than about 6!). Only three entries today but they're goodies! I'm not sure where HR have got to these days, I shall have to see what we can do for next week. So first up we'll hear what EOW debutant (i think) Srni's been up to...

Hi everyone, I'm Srini on behalf of the Faults team. It was a pretty good week for us , where the faults team has considerably expanded well with few more experienced agents joining the team and as a matter of effect, the faults ticket pools are managed better inspite of having thousands of new sign ups which led to a small scale increase in the reported fault numbers. On top of expanding the faults team we have also focused in cutting short the delay in updating the customers regarding any faults raised, as we have supplied an INTERNAL weblink to all the Technical agents to let them know which fault agent is dealing with which ticket pool,so that within a very short time scale the update could be passed onto the customers who rings in asking for the relevant update. Also we are glad to say that we have cleared off the Phone faults queue every day keeping the other ticket pools well in control. Myself , Jase and James who are the fault secondees for the month and are having wonderful experience in sharpening our technical skills with regards to raising faults and getting it fixed, which we will share it with our relevant team members when we are back to our respective teams next week. Apart from dealing with fault issues, it was our immense pleasure in getting involved with the Plusnet charity committee where myself, James and Nick Savage"The Nice Man" are the volunteers from the faults team to share our ideas and plans to put in place to make this world a better place to live. Finally a warm welcome once again to James Prestwood, Riyaz Bobat and Phil Bower to our faults team, where Alex Rolls and Harry Orford have already joined the team.All these agents are the experienced technical agents in their relevant teams and will definitely add value to the Faults team. That is all for the time being folks, hope you all have a great weekend with the nature blessing all of us and always doing the best for us.

What a lovely way to finish a post, makes me wish it wasn't so dark and cold outside! Kate enjoyed her EOW experience last time out that she's back for more!

Helloooooo! This week in Finance we have seen the return of John after his week long skiing adventure in the French Alps, which was much needed after all the forecasting madness. Other than catching up with 1 million emails*, John returned to more forecasting madness. He's been busy trying to understand what more needs to be changed before we finally submit our forecast, which in turn will set the budget for the next financial year. Outside of work, John has been playing full time dad this week with wife away on business. Sally and Ryan have been focusing on very old debts. Also, Sally's band Hail to the Eskimo are playing at the Sherwood in Sheffield at 8pm on Saturday, so why not boogie on down? Mark has been sorting supplier invoices and making some payments to the lucky few. Those who read last week's EoW post will be pleased to know that The Chief is still alive. Linda and Frances have been dealing with tickets and cheque refunds. Frances added that she is very much enjoying reading a book at the moment about horse racing and murder. (..Palomino, with the reigns, in the stable?) James has been doing lots of corporation tax calculations and making sure that all our employees get paid. He tried a Spinning class last night (which apparently doesn't involve an office chair and someone pushing you round at high speed. I did ask.) It was tough but he got through it. As for me, i've been in a few meetings and generally crunched an awful lot of numbers. I also had my objectives setting meeting today, which reminds me, perhaps I should have added "regular EoW postings" as an objective? We're all off out for drinks in Sheffield tonight and we are very excited. I'm literally bouncing in my chair as I type. Joke for the week: Did you hear about the monster who ate a sofa and two chairs? He had a suite tooth.... Thankyou and goodnight. * possibly a slight exaggeration

I'm not sure about these jokes! Nick's next - we've not seen him for a while...

Nick from the Web Development team here. It feels like it's been an age since I last provided a quick roundup of what our guys have been busy with. How time files. "If you have a problem, if no one else can help, and if you can find them..." Yes, Gary (Hannibal), Sam (Murdoch), John (B.A.) and myself (Face) have been the 'A-Team' this week. We've donned our camo and dropped in to tackle lots of project work, create various prototype screens, plus supporting content and visuals. I've created some new email templates and updated some support page copy along the way. We've been working closely with our Consumer department for the last few days. It's always a good feeling when we all muck in. "I love it when a plan comes together...." Duffy's been working on Problems and polishing up some of our existing emails too. He's also created a batch of shiny new ones. What a trooper he is, as he ploughed on with this despite having lost his shiny new tooth filling (only fitted yesterday!) to a piece of rogue food. Well, at least he'll be able to whistle pretty good now. He tells me that he's anticipating snow too this weekend. Blimey. Again? It certainly has dropped cold again out there. We'll be watching the skies that's for sure. Stay warm everyone and have a good weekend.

That looks to be it... I wish I could finish with something half as good as that 'tache from last week... I just don't think it's possible! Have a good weekend everyone, Till the next time!

Nick from the Web Development team here. It feels like it's been an age since I last provided a quick roundup of what our guys have been busy with. How time files. "If you have a problem, if no one else can help, and if you can find them..." Yes, Gary (Hannibal), Sam (Murdoch), John (B.A.) and myself (Face) have been the 'A-Team' this week. We've donned our camo and dropped in to tackle lots of project work, create various prototype screens, plus supporting content and visuals. I've created some new email templates and updated some support page copy along the way. We've been working closely with our Consumer department for the last few days. It's always a good feeling when we all muck in. "I love it when a plan comes together...." Duffy's been working on Problems and polishing up some of our existing emails too. He's also created a batch of shiny new ones. What a trooper he is, as he ploughed on with this despite having lost his shiny new tooth filling (only fitted yesterday!) to a piece of rogue food. Well, at least he'll be able to whistle pretty good now. He tells me that he's anticipating snow too this weekend. Blimey. Again? It certainly has dropped cold again out there. We'll be watching the skies that's for sure. Stay warm everyone and have a good weekend.