It's another PlusNet charity bake-off today. Of all the things one can do for charity, eating cake is surely one of the best. "Does this slice of carrot cake count as one of my 5-a-day?" Today, the Web Team have been happy to welcome Pirate Pete back from his trans-atlantic holiday. He, on the other hadn has been catching up on correspondence and chasing Brightview stuff. James has been prepping the Twitter plugin for code review and investigating a kind of smart search for customer generated support content. Colin has been investigating a problem with the Google Mini returning an HTTP 505 status code (!) and doing some work on the WordPress core to make it play nicely with slave databases. Jonny and Kelly have been scrapping as usual and today Jonny is losing. I have been drawing up an accessibility plan to use when developing the new My Account but which will eventually be applied to all customer-facing sites. Mike Simons provides the Development update:
Ho hum, how time flies when you're having fun! I was supposed to write Fridays EOD but the acrostics got Ben and Rys excited so I nicked one they wrote. No such fun in this one I'm afraid. Anyway, start of a new week and the focus in dev is still mostly upon phase 2 tidying. Myself and Paul have been chipping away at the migrator code and it's looking nice and solid. Pretty much everyone else seems to be phase 2 bug squashing. I have to say its all looking good at the minute. Thats pretty much it really except the blu-tack man I've had hanging off my monitor for the last week is still there! I was expecting some blu-tack pinching manager to have kidnapped him by now or at the very least for one of my colleagues to have rendered him armless!
Jonathan Dunning From the CSC has the top 5 issues for today:
- Fault Updates - Typical Monday morning, a lot of customers calling up for an update on outstanding faults and/or returning calls from our team
- Router Setup - Always a popular one, customers unable to copy details from old hardware to new. Or just getting stuck with instructions.
- Email - Mostly Customers calling in for advice on how to configure email clients. Also asking for general help on creating mailboxes, aliases etc
- New Faults - Not as high as usual today, which is always a good thing. Customers calling up for an update on outstanding faults or returning calls from faults agents.
- Provisioning updates - Customers who have signed up recently chasing activation dates or other information. No known issues with orders today.
