Thanks for the reply. Yes, I’ve found that I can make and receive calls even with the interrupted dial tone. An Open reach engineer came yesterday and couldn’t fix it so I’m getting a new handset with answerphone and switching off the 1571.  I’ve needed a new handset for ages so not a big deal.  I’ll never know what the solution is now.  I appreciate your reply though so thanks. ... View more

So grateful for the update bob.  Installed with no problems.  Now to see how it works. ... View more

Thanks for the reply, I’ll post here after having it set up for a few days. Just waiting for it to come now. ... View more

Well Colin, I've done it and bought a BT Home Hub 6 so waiting to get it and set that up.  Did you remove your Hub One completely and just use your HH6 or did you piggy back the HH6 off the back of the Hub One? ... View more

Thanks Colin, I'll take a look at that one.  Several people mention TP Link routers but not any specific one so I was not sure which of the many they have to get.  After all of this I don't want to buy the wrong one and waste my money. ... View more

I appreciate the reply idonno and am thinking that buying a router is probably going to be the best long term solution, just not sure which one to get as I don't really understand all the technical blurb about them. ... View more

When I left a message on their Twitter Support page about this they told me to request the update on this forum, but now looking at all of the similar problems being reported here there never seems to be any reply from Plusnet.  Do they even monitor this forum or are we just sent here to shut us up?  If there are problems with their router, which there clearly is then they should be fixing it as a matter of urgency and we shouldn't be having to spend out more money to buy another router in my opinion. It would just be nice if somebody from Plusnet contacted everyone on this forum to advise us what, if anything, is being done to sort this out.  They pride themselves on their customer support, so where is it? ... View more

Hi, I have given up expecting any response from Plusnet as I have asked for the updated software twice on this forum, called support and also asked on Twitter support over the past couple of weeks but still have no update.  I think the only answer is to buy another router so I was wondering which TP router you bought and whether it's very difficult to set it up as I'm not overly tech.  I'd appreciate your advice.  Thanks. ... View more

@bobpullen  I have called support but their solution (to reset my router) didn't update my Hub One router software from .263.  I posted on here last week but have received no reply.  Yesterday I posted on Twitter Plusnet Help and have just received a reply telling me to post a request on here to have the most recent software update pushed to my router. I hope somebody will read this that is able to do that for me.  Thanks. ... View more

Hi again @bobpullen , I posted here last week about this issue and had hoped to be receiving the updated software for my Hub One router.  I haven't received the update, nor any response, so called Plusnet support today.  After waiting 39 minutes on hold before I could speak to anybody, I was told to re-set my Router and it would then install the latest version. Did that and it hasn't updated. I'm hoping I don't have to call again because they're obviously short staffed on the other end.  I'm getting really frustrated with losing my wireless everyday and don't understand why updates aren't sent out automatically whenever they are released, or at least we can download updates ourselves.  Can you help please? ... View more

Hi @bobpullen  I have for months had the problem where my wireless connection shows as being connected but also shows as no internet.  This occurs mostly on my iPad, and quite frequently, but also occasionally on my Windows laptop.  Only yesterday I decided to look on the Plusnet community site for help and found this thread,  My router is using version 4.7.5.1.83.8.263, which hasn't been updated since May 2019.  I understand there is a new version and was hoping that you could arrange for my router to receive the latest version in the hope that it holds the solution to the problem, or is there a way I can update it myself?  Thanks. ... View more

Thanks for that.  I've said that I need it so hopefully he'll sort it for me. ... View more

How did you get version .273?  I'm using version .263.  Can I update it myself or should it be done automatically? ... View more

I see that this topic is quite old now, albeit there is your recent update, but, has the issue been fixed yet?  Also, once fixed, will all Hub One holders automatically receive the fix or does it have to be requested?  My iPad and laptop show as being connected but with no internet fairly often, much more so with my iPad and occasionally with my Windows laptop. I don't really want to spend out on another router to fix this problem if I don't have to.  Thanks for your update though Bob. ... View more