Comms coverage and roles for today as follows:
Mand (8-5) - Forums, newsgroups and CSC Support
Bob (9-6) - Problem Management and Service Status
James (9-6) - PUG, 3rd party and processes
Dave (13.30-24:00 split) - Froums, newsgroups and CSC support from 5pm onwards
Liam (9-6) - Training
Luke (9-6) - TSM
Top 5 issues at 8:20:
- Email
- Latency/gaming
- P2P/Usenet
- LLU (issues, loss of connection, general questions)
- Max (issues, upgrade requests, problems)
