Daily Comms Update
Date: September 13th
Tiscali disconnection problem ongoing.
Intermittent email authentication potentially fixed
Speed and latency problems
Servicestatus.net died and was reborn
Some of PUG looking at migration
Charitydays SS broken
Kodak site problems
Comms Update
Problems and service status today
Email authentication resolution
Kodak problems update
JTN/P995 Update
Tiscali Update
Latency Update
P2P/Torrents update
Premium Rate update
Top Service Issues:
General Max complaints – predominantly customer complaining about not having been maxed, a couple of complaints of loss in service and a number of people complaining about BRAS either not being reset, or being set to silly levels.
General Tiscali complaints – Customers losing connection since migration and reporting slow speeds and disconnections
Slow P2P and Torrents and network imbalance
Coverage Today
Luke 9-6
James 9-6
Mand 8-5
Bob 9-6
Dave 13.30-24:00 split
Liam 9-6 (training)
Comms Coverage Tomorrow:
James 9-6
Mand 8-5
Bob 9-6
Dave 13.30-24:00 split
Liam 9-6 (training)
Service Status Messages due tomorrow:
Tiscali update
Latency
