Comms Coverage Today
=================
Luke : 9-6 - TSM
Liam : 9-6 - PUG, Portals & 3rd Party
Mand : 8-5 - Portals & Escalations
Bob : 12-9 - Problems and Service Status
Dave : 1:30-midnight (split shift) - Portals and Usenet
Comms EoD Summary :
=================
Customers are generally pleased that we appear to have the Tiscali issue closer to resolution. They are, however, beginning to request further detail as to the cause of the issue and the reason for the long delay. We have asked Networks for a detailed report once the issue is confirmed as resolved.
Platform stability is, again, very much a discussion point within the various customer forums. The stability of our CCGI platform has caused a number of complaints, especially in our PUG forums, from more savvy customers. Webstats availability is causing similar issues and the outage of part of our DNS platform this evening also features in our top customer affecting issues.
We have initiated the process of populating our Knowledge Base and will be making strides into answering the CSC Questions we recently collected with a view to publishing these.
Top 5 Customer Affecting Issues Today
============================
1 - Tiscali
2 - CCGI Slowness / Timeouts
3 - Webstats / Platform / DNS Outage / E-Mail Stability
4 - Max Regrade Issues
5 - Support Availability / Speed
Comms Coverage Tomorrow
====================
Luke : 9-6
Liam : 9-6
Bob : 9-6
Mand : 8-5
Dave : 1:30 - midnight (split shift)
