This will, hopefully, become a daily update that we'll be making to show Ticket and Call Handling stats for contacts into our Customer Support Centre.
Open Tickets at 12pm, Wednesday 27th September :-
Customer Support Centre : 1266
CSC Account Changes : 8
CSC Callback Pool : 34
CSC DSL Faults Total : 311
CSC Tiscali Faults Total : 10
CSC Team Leader : 7 (personally assigned)
CSC Agent : 76 (personally assigned)
Total Tickets : 1893
Call Stats at 12pm, Wednesday 27th September :-
Faults Line Calls Waiting : 7
Faults Line Longest Wait : 1hr 05mins
Customer Support Calls Waiting : 14
Customer Support Longest Wait : 1hr 02mins
Business Calls Waiting : 1
Business Calls Longest Wait : 14mins 17secs
Metronet Calls Waiting : 4
Metronet Calls Longest Wait : 28mins 59secs
Total Calls Waiting : 28
Longest Caller Waiting : 1hr 05mins
