Daily snapshot statistics for CSC contacts through ticketing system and by telephone.
Open Tickets at 10pm, Friday 29th September :-
Customer Support Centre : 1518
CSC Account Changes : 11
CSC Callback Pool : 34
CSC DSL Faults Total : 282
CSC Tiscali Faults Total : 0
CSC Agent : 81 (personally assigned)
Total Tickets : 2103
Call Stats at 10pm, Friday 29th September :-
Faults Line Calls Waiting : 3
Faults Line Longest Wait : 15min 24secs
Customer Support Calls Waiting : 8
Customer Support Longest Wait : 16min 19secs
Business Calls Waiting : 0
Business Calls Longest Wait : 0mins 0secs
Metronet Calls Waiting : 1
Metronet Calls Longest Wait : 15min 59secs
Total Calls Waiting : 12
Longest Caller Waiting : 16min 19secs
