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Wifi dropping all the time

Newbie
Posts: 1
Registered: ‎11-01-2020

Wifi dropping all the time

I have been a customer of Plusnet for a long time and had their fibre optic broadband since it came out but my iPhone will not connect to the WiFi it just keeps dropping off and saying incorrect password I’ve tried everything turning my phone and router off going to hub Manager page but it is still doing it. I’m not ringing Plusnet again I have had to ring them twice a week for last few weeks because my speed is none existence and changed channel more times because I was told to! (Plus not all the staff have a clue what they are doing it takes 4 rings to get a fix for any problem until you get a techy who knows what they are doing)But still keep having problems with them none of us should have to mess about with task manager etc that’s what we pay a monthly fee for to be honest I’m so fed up when my contract is up I will be going elsewhere which is sad because I’ve been with Plusnet from the beginning 😥 I’m at the end of my tether with this WiFi thing tbh any lovely people out there can help?Huh
2 REPLIES 2
Moderator
Moderator
Posts: 20,453
Thanks: 3,812
Fixes: 423
Registered: ‎06-04-2007

Re: Wifi dropping all the time

Moderator's note(s):

Thread moved from Fibre Broadband to Tech Help.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Aspiring Hero
Posts: 12,527
Thanks: 609
Fixes: 19
Registered: ‎01-09-2007

Re: Wifi dropping all the time

Plusnet supplies an internet connection.

Wifi is simply an affair between you and the router.

Try running a speedtest over ethernet - if its not OK raise a speed fault with Plusnet.

"In The Beginning Was The Word, And The Word Was Aardvark."