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Virus software problem

Nige62
Grafter
Posts: 30
Registered: ‎01-09-2013

Virus software problem

Removed Mcafee as it has packed up working properly. It could no longer connect to the Mcafee server for some reason. Also the removal tool cant be used for the same reason. Have now discovered that this problem also exists if with AVG, avast and avira, none of them can connect to server. Does any body have any idea what could be causing this?  Windows 8.1 operating system if any help.

Thanks Nigel

13 REPLIES 13
jab1
Legend
Posts: 19,197
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Virus software problem

@Nige62 That sounds strange -especially as, as I understand it, the removal tool should not have to connect to the server to work. What AV are you currently using?

John
Nige62
Grafter
Posts: 30
Registered: ‎01-09-2013

Re: Virus software problem

None at the moment.

jab1
Legend
Posts: 19,197
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Registered: ‎24-02-2012

Re: Virus software problem

So, you are relying on the inbuilt Microsoft AV - that should be sufficient for a home-user. Are the other programs you mention still showing as installed?

John
Nige62
Grafter
Posts: 30
Registered: ‎01-09-2013

Re: Virus software problem

No I have removed them. No point leaving them if not working properly I thought. I tried them separately, removing one before trying another.

jab1
Legend
Posts: 19,197
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Registered: ‎24-02-2012

Re: Virus software problem

But you said above the removal tool can't work - 'as it can't contact the server'?

John
Nige62
Grafter
Posts: 30
Registered: ‎01-09-2013

Re: Virus software problem

Removed using windows uninstall. Tried to use removal tool for Mcafee as there were still files left after the initial uninstall.

jab1
Legend
Posts: 19,197
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Registered: ‎24-02-2012

Re: Virus software problem

OK. It is many years since I tried to remove AV programs on Windows, so can't make any further suggestions. You really need to remove any remnants, but I am not able to offer any further suggestions, sorry.

@MisterW ?

John
Nige62
Grafter
Posts: 30
Registered: ‎01-09-2013

Re: Virus software problem

No problem, thanks for your help.

MisterW
Superuser
Superuser
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Registered: ‎30-07-2007

Re: Virus software problem

OK. It is many years since I tried to remove AV programs on Windows

Likewise! and Windows 8.1 Huh

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 19,197
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Registered: ‎24-02-2012

Re: Virus software problem

I see what you mean there, @MisterW 😉 Just thought I'd ask, though.

John
shutter
Community Veteran
Posts: 22,300
Thanks: 3,814
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Registered: ‎06-11-2007

Re: Virus software problem

@Nige62  A couple of good tools in the box...

1.   CCleaner... it has a uninstall window similar to WIndows   If you download it, you may get nagged to purchase it...but it reverts to the FREE version after 30 days anyway... so ignore it       https://www.ccleaner.com/ccleaner-free

2. it has a Reg Cleaner which is quite fast and quick

Another, much quicker reg cleaner is Wise Registr

 

Should clear out any left over scraps from previous installs/uninstalls

 

DS
Seasoned Champion
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Registered: ‎06-01-2017

Re: Virus software problem


@Nige62 wrote: snipped

Removed Mcafee as it has packed up working properly. It could no longer connect to the Mcafee server for some reason.

......

Does any body have any idea what could be causing this?  Windows 8.1 operating system if any help.

Thanks Nigel


 

System Requirements | McAfee in the list Windows 8.1 is mentioned when fully updated.

However I'm fairly sure that Windows 8.1 is no longer supported anymore by MS and therefore it's not being updated anymore, thus McAfee is not going to work correctly.

Maybe the other AV offerings are doing the same - IDK

 

shutter
Community Veteran
Posts: 22,300
Thanks: 3,814
Fixes: 66
Registered: ‎06-11-2007

Re: Virus software problem

copy and correction of earlier post.. (dunno what happened to it ! )

 

@Nige62  A couple of good tools in the box...

1.   CCleaner... it has a uninstall window similar to WIndows   If you download it, you may get nagged to purchase it...but it reverts to the FREE version after 30 days anyway... so ignore it       https://www.ccleaner.com/ccleaner-free

it has a Reg Cleaner which is quite fast and quick

 

2. Another, much quicker reg cleaner is Wise Registry Cleaner    

https://www.wisecleaner.com/wise-registry-cleaner.html

 

Should clear out any left over scraps from previous installs/uninstalls