Synology Nas Loses Connection

[jimmy90]

Hi everyone

My Synology NAS is directly connected to my PlusNet router by ethernet but every so often, maybe once a week it will just completely lose connection. The NAS is still on but I can no longer access it, the fix so far is simply to restart it but unfortunately I cannot do this remotely and I regularly work away from home. Every time this happens I check the log centre and it says nothing other than it has successfully booted up.

Has anyone had this issue or knows a fix?

Many thanks for your help

[RobPN]

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@jimmy90 wrote:

... The NAS is still on but I can no longer access it, the fix so far is simply to restart it but unfortunately I cannot do this remotely and I regularly work away from home.

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@jimmy90 

Does restarting the router have the same effect?

I don't know anything about the PlusNet routers, but if the router can be restarted remotely that might be a workaround.

[jimmy90]

No I've tried this and it did not work

[MisterW]

Is the NAS on a static IP or just set in the router to always give the same IP via DHCP ?

[jimmy90]

via DHCP

[MisterW]

Try it with a true static IP if that's possible on the NAS. Make sure it's out of the router DHCP range though.

Default DHCP range for the Hub one is 192.168.1.64 to 192.168.1.253 I believe , so try a static IP of 192.168.1.1.

[jimmy90]

Thanks for your help, I'll try it next time I'm on my home connection, I was worried I'd mess it up doing it in the wrong range or something like that.

Is it likely that the router would change the IP address allocated via DHCP?

[MisterW]

Unless you've told the router to fix the ip , then yes it could change, unlikely but it could.