cancel
Showing results for 
Search instead for 
Did you mean: 

Support tickets disappear

Marksfish
Aspiring Pro
Posts: 467
Thanks: 35
Fixes: 3
Registered: ‎22-11-2014

Support tickets disappear

I raised a ticket on my new account at the weekend. Wondering why it hadn't been answered, I looked in the ticket area. It isn't there. Is it possible for them to disappear into a black hole?
Mark
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Support tickets disappear

Hi, was this a completely new ticket you opened or as a reply to a previous one? I can't see any new tickets raised recently on the account associated with this community username, so it doesn't appear we received it?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Marksfish
Aspiring Pro
Posts: 467
Thanks: 35
Fixes: 3
Registered: ‎22-11-2014

Re: Support tickets disappear

It was a new ticket relating to the phone line provision. I have PM'd Linn on TBB with the contents, so hopefully it will be sorted.
Mark