Ring doorbell - connecting to 2.4ghz

[#1]

I have tried this and it didn’t work 😩

[#2]

Is that even though your router is ‘dual band’?

[#3]

@Grace3 You only need to turn the 5Ghz band off whilst you connect the bell- after factory resetting it, and then turn it back on once the bell is working.

BTW - It is a good idea to either 'tag' or mention the person you are replying to in your reply.