Plusner outer on a BT line
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Plusner outer on a BT line
Plusner outer on a BT line
01-08-2020 9:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The interweb has gone down at the small company I work for. My boss spent a painful yesterday talking to someone on the phone about the issue, who said they couldn't see a fault. the BT Business hub wouldn't sync. I had to put the plug in the test socket as BT support didn't ask him to do it and it still wouldn't sync. Engineer won't be in until Tuesday, so no special treatment for business customers. To check it isn't a router issue, am I right in thinking I can plug my PN router in? The router should get a sync, but just won't authenticate. Just want to ensure it is't faulty equipment. Even if it is a faulty router and I can get conection details, the company is still stuffed as all the phones work over voip, then the servers and stuff, which is beyond my capabilities.
Thanks
Re: Plusner outer on a BT line
01-08-2020 9:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You can use your router to test, but as you say it won't authenticate.
Re: Plusner outer on a BT line
01-08-2020 9:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for confirming my thoughts 👍
Re: Plusner outer on a BT line
01-08-2020 10:20 AM - edited 01-08-2020 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm confused. Is yourboss with BT or Plusnet?
If you are trying to use a Plusner Hub on a BT connection you will need to drop the DSL line, easily done by taking out thr DSL plug, changing thr usernsme and password to the BT ones then connect the DSL line.
If you are trying to use your personal hub on your bosses Plusnet account you will also have to do this.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Plusner outer on a BT line
01-08-2020 10:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No confusion. Company has a non working BT connection, the only spare router is mine which is PN. I just want to see if it will sync which will then rule out equipment problems, not really worried about throughput. Can't drop the DSL connection, there currently isn't one 😉
Re: Plusner outer on a BT line
01-08-2020 10:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry I did not read your original post correctly. Assuming that this is a standard VDSL line can you plug in a standard phone and see if you get a dial tone or is the POTS side disconnected?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Plusner outer on a BT line
01-08-2020 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No idea, the phone side is above my pay grade 😀. Seriously though, I am just interested in ruling out equipment failure, which I can do by just plugging the router in.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Plusner outer on a BT line