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PlusNet customer satisfaction survey?

IanSn
Grafter
Posts: 492
Thanks: 5
Registered: 25-09-2011

PlusNet customer satisfaction survey?

Received email with PlusNet survey link.
Clicking link opens browser tab but nothing happens.
Unable to copy link from email as its embedded in an image.
Tried getting the link from email source page. Only opened a search telling me nothing found.
Anyone else had same?
4 REPLIES
bluesky
Newbie
Posts: 7
Registered: 23-09-2015

Re: PlusNet customer satisfaction survey?

Yep, just the same - not a good start to a customer relations survey !
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: PlusNet customer satisfaction survey?

Can you PM me a copy of the email please?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
IanSn
Grafter
Posts: 492
Thanks: 5
Registered: 25-09-2011

Re: PlusNet customer satisfaction survey?

Chris - DM'd you a copy of the mail.
peejay
Grafter
Posts: 31
Thanks: 6
Registered: 24-05-2012

Re: PlusNet customer satisfaction survey?

Received email today advising that the link to this sastifaction survey had now been corrected and could we have 25 minutes of your time.
Thought, as a customer since "Totalise" days I may as well have a shot at completing this as there were one or two goodies to be won!
Having entered year of birth, gender and occupation up pops a box saying that I am not eligible for this survey!
Fine- I've saved myself 24 minutes but could you kind advise exactly what are the criteria for eligibility?