Patient Access - Is this a Joke?

[#1]

Is patient record showing the same records as the NHS app but they are greyed out? can they be selected? is there any spinner or indication that it is trying to fetch/refresh them?

Were you looking at the full details which include doctor's notes etc or a summary?

Does it have a notification or message section once logged in? Maybe there is a message that explains why?

[#2]

I use both PA and the NHS app but have different login details for both. No issues although occasionally PA requests authorisation but that's easy.

I also have my GP but haven't used that for some time.

As for captures I often can't make out whether you include the cyclist or the small part of the wheel taking up just a few pixels of a square. Do you include the traffic light pole or the wire holding it up?

[#3]

@Mav On the few occasions I get a CAPTCHA, I check for the four pictures with the largest representation of the requested item - usually (999 times out of 1000), I get it right.

[#4]

Just a follow-up on this - with the advice from Patient Access Support. 😑

Oh course the log on/phone number issue has already been solved, courtesy of cpc6128. I have indeed just tested it by direct log in to PA using the PA credentials route. It worked! (At least the log in did). Surprised to get past the CAPTCHAS surprisingly easily - possibly helped by my recently noticing they are dynamic CAPTCHAS, not static ones. That is rather than complete one, then NEXT, as you tick them they change spontaneously into new challenges of the same variety - so one CAPTCHA = multiple CAPTCHA challenges rather than a series of different CAPTCHAS. Anyway... got the PIN to the new phone number, and logged in, so that now works. 🙂

It might though be fun to see what PA Support's answer was! 🙄

"If you are unable to receive a verification code to your mobile phone - we would recommend deleting your account and re-registering - as this is the fastest way of ensuring you can gain access to your GP's online services."

So that's the "fastest way" is it?

"Depending on your circumstances - there are two main options to consider:

1) You can register using Patient Access credentials following the guidance that can be found here.

When registering a new account following this route - you would set up an authenticator app instead of SMS authentication, ensuring you are able to sign in without needing to receive an SMS verification code."

Would I indeed?

"2) If you are registered with a GP practice based in England - you can also register using NHS login, guidance on this can be found here."

Yes. We know that works - and surely it is what anyone sane is already using?

"If you would like to delete your account and re-register, we can send you an email to begin the deletion process. Please let us know if you'd like to proceed."

Thanks but no thanks (Then again...). So that's Patient Access Support. No better than it has proved to be in the past.

OTOH: Once logged in to PA, by whatever route, I still can't see any medical records.

Don't think I'll bother PA Support with that one, unless I really have to. I think I can guess their solution...

[#5]

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@cpc6128 wrote:

Is patient record showing the same records as the NHS app but they are greyed out? can they be selected? is there any spinner or indication that it is trying to fetch/refresh them?

Were you looking at the full details which include doctor's notes etc or a summary?

Does it have a notification or message section once logged in? Maybe there is a message that explains why?

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It still works with some things, such as ordering medication. But nothing at all to do with medical records/tests. It just shows every page greyed out with an apparent repetitive 'refreshing' sweep. But nothing ever shows.

I didn't notice any information on this, though seem to vaguely remember some mention somewhere of some change in related NHS system. But can't remember what it was or trace any record of it at present. There have indeed been changes to the NHS system recently. I guess I'll ask the GP surgery if they know anything.