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Need Help with Android Phone Photo Storage.

Baldrick1
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Registered: ‎30-06-2016

Need Help with Android Phone Photo Storage.

I have a friend with a Samsung S24.

She is getting messages from Google that she has exceeded her 16GB cloud storage limit. I have found literally thousands of photos and videos by logging in to the account on my PC.These I have downloaded and deleted from the cloud. As you may guess, by the next day they are back, along with another memory full message!

So I get that I need to delete them from the phone. Simple me thought that all that I needed to do was to use my PC to access the.DCIM folder via USB. There’s nothing in there! I get the same if I look in Gallery.

When in airplane mode the photos are still available so I know that they’re lurking in the phone somewhere.

So where are they? Is there a way of bulk deleting them, preferably using the phone connected to my PC via USB?

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2 REPLIES 2
MisterW
Superuser
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Re: Need Help with Android Phone Photo Storage.

@Baldrick1 I have a Samsung phone not an S24 though!. I have two camera apps, the Samsung pre-installed one and OpenCamera. In my case the photos are in the subdirectories Camera & OpenCamera of the DCIM directory.

There's also a Pictures directory but that's empty in my case.

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Marksfish
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Registered: ‎22-11-2014

Re: Need Help with Android Phone Photo Storage.

If they want to keep any of them, back the phone up using SmartSwitch. Delete from the gallery, then from the recycle bin and they should be gone.