MAC's ??
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MAC's ??
07-07-2015 9:23 PM
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So can one still get a MAC code from his existing and give it to the gaingin provider to get the migration process starting straight away.
Re: MAC's ??
07-07-2015 9:28 PM
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- Place order with new provider
- The new order triggers a notification to the old provider that you're leaving
- The old provider contacts you to confirm that you have requested the migration. 10 working days is allowed for this and if the old provider hasn't heard from you in this period that there's been a mistake then the migration takes place.
Re: MAC's ??
07-07-2015 11:23 PM
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Quote from: The So I know the new system now allows you to move provider by contacting the gaining provider only, but it requires a 10 day lead time in which nothing happens?
So can one still get a MAC code from his existing and give it to the gaingin provider to get the migration process starting straight away.
Note the bold

Re: MAC's ??
07-07-2015 11:25 PM
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No

Re: MAC's ??
07-07-2015 11:41 PM
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Anyway, soo the new system makes the process slower but less hassle, correct?
Re: MAC's ??
07-07-2015 11:47 PM
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I don't know if there are provisions in place for you to, once you've been contacted by your existing provider, to contact them and say "No, it's no mistake" and they'll move things along faster for you, but it seems unlikely.
Re: MAC's ??
08-07-2015 9:05 AM
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Re: MAC's ??
08-07-2015 10:48 AM
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Re: MAC's ??
08-07-2015 12:41 PM
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Re: MAC's ??
14-07-2015 12:16 AM
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As far as I know there is no reason the customer cannot also contact retentions and ask if there is a deal, but this must not be initiated by the losing provider. It would be best done before signing up to the new one, because even if it is allowed afterwards most staff will probably have been briefed that it isn't allowed, so as to avoid accidental rule-breaking.
The customer also has right up until the transfer takes place to cancel it for any reason by contacting the gaining provider. The losing one cannot stop it unless the gaining one has refused so to do when told by the customer.
See the Ofcom rules, Section 22 starting on page 78. Paragraphs 22.1 to 22.15 inclusive cover most of the important stuff, and Annex 1 on page 89 is where the situations in which the losing provider can block the move are specified,
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