Email attachments
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Email attachments
19-10-2009 11:33 AM
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I tried getting help from Plusnet but all they could say was this was a software problem - whatever that means. They suggested I tried signing up with Mozilla Thunderbird. I tried this and was able to install Thunderbird on my computer but then finished up with message "failed to connect to server plusnet". The site would not allow me to imput any of my details.
Once again Plusnet said this was a software problem - I am on Windows XP- but were unable to suggest how the matter might be resolved. Grateful if anyone has any ideas.
West
Re: Email attachments
19-10-2009 11:34 AM
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Are you able to see the attachment in Outlook Express?
Does it give you a security warning at all?
Re: Email attachments
19-10-2009 11:43 AM
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When you get to Security untick Do not allow attachments etc.
Re: Email attachments
19-10-2009 1:36 PM
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Quote from: Jameseh Hi West,
Are you able to see the attachment in Outlook Express?
Does it give you a security warning at all?
The only security warning relates to pictures being blocked. I am unable to get attachments. Also when I have received E mails from Plusnet amongst others referring me to other sites, clicking on the address given produces no result.
West
Re: Email attachments
19-10-2009 1:55 PM
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I'm absolutely certain that there's a setting that prevents images being displayed and for you to download attachments in the options on Outlook Express.
Unfortunately I don't have a copy here and the virtual walkthrough I use, doesn't seem to show it.
Re: Email attachments
19-10-2009 2:26 PM
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Re: Email attachments
19-10-2009 2:31 PM
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Re: Email attachments
19-10-2009 2:40 PM
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Re: Email attachments
19-10-2009 2:50 PM
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Re: Email attachments
20-10-2009 11:13 AM
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West
Re: Email attachments
20-10-2009 1:09 PM
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If we are talking about attachments, what exactly happens when you try to open one? Do you have appropriate software on your PC for the attachment type? For example, if someone sends you a DOC file, you will need Microsoft Word, Openoffice or similar installed, otherwise you won't be able to open it.
As for Thunderbird, you have probably just typed something in wrong. Have a look at this setup guide and make sure everything is typed in exactly as it should be.
Re: Email attachments
20-10-2009 4:35 PM
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As for thunderbird - I have read the set up guide - more than once. The problem is that the site will not allow me to input anything at all - so I am certainly not putting in any wrong information. All that happens is that goes through the downloading process, confirms that this has been successfully completed and then comes the message "Failed to connect to server plusnet." Given that I have been unable to type in my data this is hardly surprising. Plusnet help is unable to offer any solution - other than to suggest that the problem may lie in with my software. What this problem might be and how it might be resolved they are unable to say. Not being a computer expert I cannot say either.
West
Re: Email attachments
20-10-2009 4:53 PM
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alternatively, write down a step by step sequence, from the beginnning, (reciept of email), listing each keystroke/operation you carry out in order, right up until "nothing happens"..
If you can do screen shots, then attach them to your post using the "additional options" at the bottom of the text box your post your responses in.
Re: Email attachments
20-10-2009 5:05 PM
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Quote from: west I am unable to click on a link.
Please explain what you mean by that, very precisely.
What do you think a link is? Where is it? How do you "click" and what is the result, e.g. an error message?
I fixed a problem that "could" have been described as that just yesterday - it required a Registry hack (not for the faint-hearted) but could be a very different problem so I won't give any details.
Re: Email attachments
21-10-2009 4:39 PM
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