Digital Customers Only Connection on plusnet 2 hub

[#1]

I've set my HT802 up similar to the page here...

https://support.aa.net.uk/VoIP_Phones_-_Grandstream_HT8xx

But I've set it for the first port, obviously, and have used my phone number as appropriate. The only thing I'm not sure about is, where do I get the 'Authenticate Password' entry from? Is it given to me by A&A when my service goes live and I just enter it at that time?

[#2]

Ok I figured out the password, (notwithstanding it still won't work and receive/send calls until the number changes, obviously). I set it on the A&A website control panel and then just copied it to the 'incoming' tab on my HT802 config settings for the appropriate port. I now have three little blue lights on my device

I'm guessing there are separate authenticate passwords for incoming and outgoing for those situations where people want to have more granular control of who can make calls, (as opposed to just who can receive them),? Does that sound right?

[#3]

@SomeOldCodger 

I'm guessing there are separate authenticate passwords for incoming and outgoing for those situations where people want to have more granular control of who can make calls, (as opposed to just who can receive them),? Does that sound right?

No, there's a single authentication password. This enables your voip device ( HT802 in your case ) to register with the A & A server and make/receive calls. Any more granular control would need to be on the device itself. I've no idea whether the HT802 has any such facilities

[#4]

OK. Thanks for that. Yes, there are separate password, (and other), settings for incoming and outgoing connections on the Grandstream HT802.

.

[#5]

@SomeOldCodger 

ICBW, but I suspect you may be confusing the possibility of using two SIP accounts (i.e. one for each port), which can then use a different password for each.

[#6]

No, there are separate tabs for incoming AND outgoing connections for the separate ports. I'm guessing some VOIP services can use separate passwords even though A&A only use one.

[#7]

Sorry for the confusion but the separate tabs for incoming and outgoing calls ARE on the A&A website control panel. They're shown when I click on my landline phone number , On the Grandstream HT802 it only shows one entry, (shown as an 'authenticate password') for each port.

In the meantime some of my settings appear to be changing on the A&A website control panel. On the 'telephony' part of the control panel it's shown shows the phone number for a few days now but the 'server' entry now shows 'V' which wasn't there before IIRC and the 'routing' is shown as 'SIP(2)' when I believe it said just 'SIP' before.

I've been getting emails for a day or so now. The latest one says, 'Your voice over IP service on 'my phone number' has been accessed from a new device or IP address'.

It then gives the details which include the Grandstream HT802.

So it seems it's all ready to roll when the line is up and running

[#8]

Anyway, all seems to be working properly. The only thing i'm not sure about is where to find my call costs as I make them on A&A

[#9]

@SomeOldCodger Look at the call data records

https://support.aa.net.uk/VoIP_-_CDRs

[#10]

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@SomeOldCodger wrote:

... The only thing i'm not sure about is where to find my call costs as I make them on A&A

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@SomeOldCodger 

Hopefully you won't find A&A call charges too unreasonable, but if you do, you could always use the other port on your ATA to make outgoing calls via another cheaper VoIP account but sending the CLI as your ported A&A number..  Unfortunately that would mean having a second phone plugged in to that port which may be somewhat inconvenient.

Which is where one possible answer to your question "I was just wondering if there is any extra facilities these new digital systems give" (in Message #30 of this thread) is pertinent in that a system such as the Gigaset Nxxx-IP series handles that situation by seamlessly routing calls to and from multiple VoIP accounts via the same handset(s).

[#11]

Indeed as @RobPN says Gigaset has some usefully flexible kit. My first iteration handled my old POTS landline and two VOIP numbers. Plus a rather useless Gigaset-specific number.

My updated base is VOIP-only as the POTS landline went long ago. It still has two VOIP numbers though, one is from my old landline that some long-standing contacts still use occasionally; the other a "sacrificial" number that I use when online transactions require one for no obvious reason. They both happen to be with A&A but don't need to be.

[#12]

Thanks. All useful info.

There's something I'm trying to figure out though, regarding the Grandstream HT802, (for those that have them). It seems I can do call forwarding, BOTH on the A&A website but also on the HT802 by using a star code. The default is to use 'star 72' but I've tried that and the phone I redirected to, (my other mobile), didn't ring.

I'm wondering if I need to enter the mobile number in a specific format? For instance, does it need to be with the country code fo the UK, '44' in front and without the leading '0'? Also, WHEN do I enter the number? Is it immediately following the star 72 or should I wait a second for some tone? I can't seem to find much information or examples but maybe I'm looking in the wrong places

[#13]

Regarding the extra facilities of something like the Gigaset... I simply don't do enough calls to make it worth my while. I'd only be doing it to be 'fiddling' which, to be clear, as a retired 'techie, (network security for 20+ years), I'm well into But I can't really justify the cost to my better half

We ring maybe 3 or 4 people a WEEK and we only have A&A as our connection so, y'know...

[#14]

I'm wondering if I need to enter the mobile number in a specific format? For instance, does it need to be with the country code fo the UK, '44' in front and without the leading '0'? Also, WHEN do I enter the number? Is it immediately following the star 72 or should I wait a second for some tone? I can't seem to find much information or examples but maybe I'm looking in the wrong places

@SomeOldCodger I would assume you enter the number in exactly the same format as you would to dial the number manually.

You can also enter the call forwarding details from the web gui, I believe its in Advanced Settings->Call forwarding.

Call forwarding can be set as 'Unconditional', 'Busy' or 'No answer'

Note that you will be charged for the forwarded call at the normal A & A rates for the forwarded destination number e.g mobile rates if you forward to your mobile

[#15]

There's no section for 'call forwarding' in the 'advanced section' for the HT802. There's one that mentions it on the port settings but that just sets how to turn it on and off which shows *72 as the way to turn it on and *73 to turn it off. I can turn it on and off but when I enter the phone number of the mobile, it doesn't ring it when I dial my landline from my other mobile.