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Customer Options

Mayfly
Pro
Posts: 1,227
Thanks: 135
Fixes: 1
Registered: ‎04-06-2009

Customer Options

Is customer options still open 9-8 and are you routed through the normal sales/fault system or is it a drect line?
1 REPLY
Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: Customer Options

Yes the Customer Options/Cancellations Team are open Monday to Friday 9.00am - 8.00pm (Except Bank Holidays), Saturday: 9.00am - 5.30pm on 0845 140 6002 or 0330 123 9197 (or by selecting the appropriate option on 0800 432 0200).
A queue for an agent is still likely though it's "their" direct queue.
David