Captive wifi

[#1]

@VH3 

On the iPhone or iPad with a browser open a "New TAB" and see if you can request a website like google.co.uk.

[#2]

Tried that and it says that there is no network connection so can't bring up a page.

[#3]

I think you may need to look at the Network DNS settings on the iPad - I can't help with how to do that.

Perhaps there is an entirely innocent explanation, but...

Crazy thought: They aren't located adjacent to any Plusnet corporate buildings, are they?

Could it possibly be that Wi-Fi login is working perfectly, but the router has lost its Plusnet network login credentials? Also, is their PN account up to date, paid for and still active?

[#4]

Thanks.
I don't do Apple stuff but other family members do so I'll chat with them. I'm going to restart the iPad, to begin with, just incase that sorts the issue out 🤞🏻

[#5]

This thread sounds similar and one of the pictures looks similar to the login page seen:

https://community.plus.net/t5/Broadband/WiFi-won-t-connect-amp-takes-me-to-Welcome-back-login-page/t...

[#6]

iPad DNS

Settings ->  Wi-Fi  

Current connection should be top of the list with a blue tick in front of it.

To the right will be a circle with a ‘I’ in the centre, click this and the network settings will be shown…

[#7]

@cpc6128

Great!

What's the X3N7 network?

Had to ask the AI on my phone - it's just the PN router Wi-Fi network... 🤔

[#8]

@pvmb 'X3N7' is 'SeanT999's' network.

[#9]

I  think the X3N7 network mentioned in that link is part of the name of one of the Plusnet wifi/networks that the original poster in that link could see and wished to re-connect to.

[#10]

@Champnet it says
DNS
Configure IP Automatic

[#11]

...Should be OK then.

Is it time to turn everything off and then to turn them on again? 🙂

[#12]

I've tried that, router and iPad, and the same thing happens. I've also told the iPad to forgot the connection, and then I've reinstalled it, but the same thing happens. As soon as you tell it to use that network connection then it brings up the page I posted the photo of before. If I then login to that page it brings up the page attached here

[#13]

@VH3 Nuclear option: Uninstall and reinstall the browser. I assume it is Safari?

[#14]

...That's got to be some kind of Plusnet corporate page - not a router.

[#15]

Might be worth temporarily changing the DNS entry , I.E 8.8.8.8