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Can someone explain these abbreviations and a couple of other queries ?

timmytoad
Grafter
Posts: 110
Registered: 18-08-2011

Can someone explain these abbreviations and a couple of other queries ?

"The next action on your Help Assistant Question is due on Saturday 21st January at 9:00am. This Question will remain open with the BOT - WLR 3 - Delayed Orders until this time."
Hi all, could someone please explain what this all means, the date and time that is mentioned has now passed and nothing has happened. should i be concerned ?
BOT = ?
WLR 3 = ?
This is copied from my "questions and answers" page, it refers to a date and time which is 23 hours after i had a successful, albeit delayed by 10 days, installation of my phone line and number transfer from Virgin Media.
When can i look forward to Plus Net internet ?
Tim
12 REPLIES
Superuser
Superuser
Posts: 9,042
Thanks: 492
Fixes: 43
Registered: 06-04-2007

Re: Can someone explain these abbreviations and a couple of other queries ?

BOT = Broadband Operations Team
WLR = Wholesale Line Rental
- the name of a specific Plusnet task group.
Since your question was to be released back to that team at 9AM this morning I would expect further work to be in progress. If your phoneline is now active I assume that includes ordering broadband for you and notifying you when that has been done. Have you checked if any closed tickets/service notices have been added to your account? The automated systems sometimes add those.
It it likely to be be Monday before Digital Care staff are here again to take a look at your account information. The CSC are available 24x7 if you want an earlier answer.
David
David
timmytoad
Grafter
Posts: 110
Registered: 18-08-2011

Re: Can someone explain these abbreviations and a couple of other queries ?

Thanks buddy very good i was very curious at all that jargon  LOL.
Not had anymore messages. no rush. i still have Virgin Media broadband anyway, until i tell them i am quitting LOL.
Tim
anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: 06-01-2011

Re: Can someone explain these abbreviations and a couple of other queries ?

I dont think of it as jargon, its just laziness. This is just text speak its beginning to creep into other forms of communication.
It can and does lead to misunderstanding or non comprehension.
I know someone who on hearing of the death of a friends mother,send a sympathy email and concluded LOL,thinking it meant  Lots of Love.
I now always ask what is meant,even when I know.
timmytoad
Grafter
Posts: 110
Registered: 18-08-2011

Re: Can someone explain these abbreviations and a couple of other queries ?

Thanks for that buddy, very helpful
tim
ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: Can someone explain these abbreviations and a couple of other queries ?

Quote from: anniesboy
I dont think of it as jargon, its just laziness.

The problem comes partly from the complexity of the 'question' system itself.  Tickets are used not only for Plusnet to communicate with customers, but also for the various people tasked with helping to communicate with each other. When it comes to the latter, a kind of short-hand is bound to develop, since these people are saying the same things to each other in lots of cases. The trick is to make sure the customer is kept up-to-date where necessary in terms everyone can understand. I'm sure this is not always achieved, but I tend to think if there's some jargon in a ticket I don't understand, then it probably wasn't intended for me anyway.
Chris
timmytoad
Grafter
Posts: 110
Registered: 18-08-2011

Re: Can someone explain these abbreviations and a couple of other queries ?

Absolutely fine solution there buddy, it is a kind of a Need To Know basis for sure,  if i don't need to know, i don't need to know what it means !  LOL.
tim
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Can someone explain these abbreviations and a couple of other queries ?

Hi there,
It's down to how we organise the various workflows, which is generally done by ticket pools. BOT deal with all the provisioning so have several pools, of which BOT - WLR3 - Delayed orders is only one so in order to keep the list manageable we have acronyms rather than using the full team name.
Appreciate it's not ideal and can be confusing on tickets, but it does help a great deal internally as far as keeping things organised is concerned Smiley
anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: 06-01-2011

Re: Can someone explain these abbreviations and a couple of other queries ?

I can understand the reason for these "abbreviations" ,but in tickets etc they dont help.
Accepting they serve a purpose is it not possible to provide a list of these,so that those that dont know can at least look them up?
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Can someone explain these abbreviations and a couple of other queries ?

anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: 06-01-2011

Re: Can someone explain these abbreviations and a couple of other queries ?

I tried that,which proves my point I feel.
BOT has 47 different meanings, Broadband Operations Team is not one of those.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Can someone explain these abbreviations and a couple of other queries ?

that makes it a good reason for not using them  try looking a at LOL, another mine field
* LOL Lots Of Love
****** LOL League of Legends (game)
****** LOL Laugh(ing) Out Loud
****** LOL Little Old Lady
****** LOL Lots Of Laughs
****** LOL Labor of Love
****** LOL Loads of Love
****** LOL Land O' Lakes
****** LOL Lots Of Luck
****** LOL Loss of Life (insurance)
***** LOL Locks of Love (Lake Worth, Florida charity)
***** LOL List of Lists
***** LOL Lack of Love (game)
***** LOL Lowest of the Low
***** LOL Lady of the Lake
***** LOL Lots of Laughter
***** LOL List of Links
***** LOL Love of Life
***** LOL Language of Love
***** LOL Leg of Lamb
***** LOL Land of Lincoln
***** LOL Lord of Lords (Jesus)
***** LOL Learn Online
***** LOL Live-On-Line
**** LOL Live Out Loud
**** LOL Lightolier (Genlyte Group company)
**** LOL Lord of Life (Church)
**** LOL Laws of Life
**** LOL Loss of Light
**** LoL Lands of Lore (game)
**** LOL Loyal Orange Lodge
**** LOL Love On Line
**** LOL Legend of Legaia (video game)
**** LOL Living on Lipitor
**** LOL Lots of Lag (on-line gaming)
**** LOL Love Our Lord
**** LOL Land of Love
**** LOL Land of Legends (Canandaigua Speedway, New York)
**** LOL Lack of Laughter (less common)
**** LOL Log On Later
**** LOL Lots of Lemons
**** LOL Labels or Love (song by Fergie)
**** LOL Language of Literature
**** LOL Loss of Lock
**** LOL Lots of Licking
**** LOL Life of Loan (banking)
**** LOL Life of the Land
**** LOL Lots of Losers (Rocket Arena 3 clan)
**** LOL Load of Laughs
**** LOL Limit of Liability
*** LOL Lots of Lust
*** LOL Lord Oh Lord
*** LOL Lord of Lies (gaming)
*** LOL Lips on Lips
*** LOL Lots of Lollipops
*** LoL Line of Learning (UK education)
*** LOL Love Out Loud
*** LOL Laughing On Line
*** LOL League of Losers (wild 17 chess team)
*** LOL Ladies of Lallybroch
*** LOL Loss of Load
*** LOL Loser on Line
*** LOL Living on Line
*** LOL List Of Lights
*** LOL Lords of Legend (gaming)
*** LOL Length of Lease
*** LOL Lower Operating Limit
*** LOL Love of Literacy (teaching)
*** LOL Lautes Online Lachen (German: Loud Online Laughter)
*** LOL Loss of Line (telephony)
*** LOL Last or Least
*** LOL Lot of Lamers
** LOL Lying Out Loud
** LOL Lawyers on Line
** LOL Lewd Obscene Language
** LOL Leaning Over Laughing
** LOL Limited Operational Life
** LOL Lunatics on Line
** LOL Less Of Lip
** LOL Legend of Lothian (computer game)
** LOL Longitudinal Output Level
** LOL Limited Operation Life
** LoL League of Lightness (gaming clan)
** LOL Low Order Language
** LOL Liar of Lies
** LOL Lovelock, Derby Field Airport, Nevada (IATA code)
* LOL Lying Online Laughter
* LOL Lord of the Lambs
* LOL Lord of Light
* LOL Look of Love
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Can someone explain these abbreviations and a couple of other queries ?

@anniesboy I appreciate what you're saying, BOT in our case is an acronym specific to ourselves. As I said though, in the context you read it it's the name of one of our ticket pools and as such not really something we could change without a great deal of hassle and re-education of the whole business.
Given that the ticket pool name is only shown when a ticket is taken off hold, and can easily be explained either here or in the ticket, I hope you're happy that we're leaving it as is - though apologies for the confusion.