Acess Denied

[#1]

right I turn off the windows one to try made no difference. looks like it going to spend long time on the phone to raise ticket cannot find anything else  thought they did a email one. 

[#2]

Unfortunately there is no email system in place and online Chat is limited. When on the phone a ticket will be raised internally when you speak with someone.

The windows firewall should be fine to leave on - as this is affecting all devices connected to your router, you should try switching the firewall off on your router or from your account settings in the link I sent above. If that still doesn't fix it, then I think calling the support staff would be the best option to take.

[#3]

seems a factory reset is what is needed, as after doing one everything works, took me longer to find a paper clip than to do it.

tahnks for all the advice and help

[#4]

Glad you're back up and running! Looks like the simplest of solutions was the answer in the end

[#5]

@gordo1952

Sorry I didn't reply yesterday. it was my day off work, but I was still signed in on the community forums, giving the illusion that I'm in work.. Happy to hear this is all sorted now.

Anoush

[#6]

that's OK my friend .  entitled to a day off work and to relax on it too.  That's 18 months and no problem with anything, I would like to try and understand the problem and why

[#7]

I've just had to call plusnet support for the exact same problem you had.

Can you remember how you resolved it?

[#8]

@Lucylastik This is a really old topic, but the OPs solution was to factory reset the Hub - hold a paper-clip or similar in the Hubs reset  hole for 30 seconds or so, release it and give the Hub 10 minutes or so to rest itself.

[#9]

hi John

Thanks for the reply!

Yes, in the end I had to call Support and unsurprisingly, that's exactly what they said.

"Turn it off and turn it on again"

But we did bin the old router because the new one they sent about 6 months ago wasn't pre-configured so it wouldn't work until they remotely configured it...

Anyway, good news, it *seems* to have fixed the problem.

thank you again x