Acess Denied
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Re: Acess Denied
01-09-2017 10:55 AM
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right I turn off the windows one to try made no difference. looks like it going to spend long time on the phone to raise ticket cannot find anything else thought they did a email one.
Re: Acess Denied
01-09-2017 11:02 AM
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The windows firewall should be fine to leave on - as this is affecting all devices connected to your router, you should try switching the firewall off on your router or from your account settings in the link I sent above. If that still doesn't fix it, then I think calling the support staff would be the best option to take.
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Re: Acess Denied
01-09-2017 11:51 AM
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seems a factory reset is what is needed, as after doing one everything works, took me longer to find a paper clip than to do it.
tahnks for all the advice and help
Re: Acess Denied
01-09-2017 3:28 PM
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Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Acess Denied
02-09-2017 4:32 PM
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Sorry I didn't reply yesterday. it was my day off work, but I was still signed in on the community forums, giving the illusion that I'm in work.. Happy to hear this is all sorted now.
Anoush
Re: Acess Denied
02-09-2017 5:35 PM
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that's OK my friend . entitled to a day off work and to relax on it too. That's 18 months and no problem with anything, I would like to try and understand the problem and why
Re: Acess Denied
05-10-2022 2:03 PM
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I've just had to call plusnet support for the exact same problem you had.
Can you remember how you resolved it?
Re: Acess Denied
05-10-2022 2:09 PM
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@Lucylastik This is a really old topic, but the OPs solution was to factory reset the Hub - hold a paper-clip or similar in the Hubs reset hole for 30 seconds or so, release it and give the Hub 10 minutes or so to rest itself.
Re: Acess Denied
07-10-2022 12:39 PM
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hi John
Thanks for the reply!
Yes, in the end I had to call Support and unsurprisingly, that's exactly what they said.
"Turn it off and turn it on again"
But we did bin the old router because the new one they sent about 6 months ago wasn't pre-configured so it wouldn't work until they remotely configured it...
Anyway, good news, it *seems* to have fixed the problem.
thank you again x
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