19Gb in One Day......12Gb In One Hour?????
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: 19Gb in One Day......12Gb In One Hour?????
19Gb in One Day......12Gb In One Hour?????
26-10-2011 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Now, I don't know about anyone else but whereas theoretically it is possible to download this amount of data (just), two things have to happen:
1. I have to consciously download something very big, which I didn't.
2. My broadband speed has downloaded faster than I've ever known it before.
I've checked all the computers in the house for large folders where stuff might have been downloaded and can find nothing.
Could it be that someone has been "stealing" my data, because I certainly didn't use that much, especially on a Saturday when I was watching TV!!!
If anyone has any ideas, I'd be most appreciative.
Regards
Re: 19Gb in One Day......12Gb In One Hour?????
26-10-2011 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Glendower Could it be that someone has been "stealing" my data
I wouldn't say this was likely unless your router has no security.
Re: 19Gb in One Day......12Gb In One Hour?????
26-10-2011 4:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 19Gb in One Day......12Gb In One Hour?????
26-10-2011 4:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've checked over your usage and it appears there was a large volume of data passing over your connection on 22/10/11 between 17:00 and 18:00. Our systems show 12117MB of data in that hour alone. That works out at an average speed of 3.37MB per second which is entirely possible via our fibre connections. Can you think of anything on that day at that time that could have been downloading? Do you have anything that was due an update? Have you configured your Netgear wireless router to be secure by adding a form of encryption such as WEP or WPA?
Re: 19Gb in One Day......12Gb In One Hour?????
26-10-2011 4:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Even if the OP was on fibre, if this was being 'stolen' wirelessly then that would be on the limits could be achieved with wireless 'G', but doable with wireless 'N'
Re: 19Gb in One Day......12Gb In One Hour?????
26-10-2011 5:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On the Netgear there is an option to turn on Traffic Monitoring from the left hand menu. This will show the inbound and outbound usage over your connection should you need to check again in future.
Re: 19Gb in One Day......12Gb In One Hour?????
26-10-2011 5:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Because it was possible to have more than one router with the same login details connected and authenticated at the same time, the solution was for the customer to access their account and change their password, then change the authentication password within their router. At this point both routers can still be logged in, as the old router could still be logged in until it is reset and has to re-authenticate.
Next the customer had to ask Plusnet to 'kill' all the sessions associated with the account, so from then on only the Plusnet customers router with the new password would be able to login.
Re: 19Gb in One Day......12Gb In One Hour?????
26-10-2011 6:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 19Gb in One Day......12Gb In One Hour?????
29-10-2011 10:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 19Gb in One Day......12Gb In One Hour?????
30-10-2011 7:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Name: Glendower
Posts: 1 (0.333 per day)
Position: Member
Date Registered: 26/10/2011, 14:13
Last Active: 26/10/2011, 14:28
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: 19Gb in One Day......12Gb In One Hour?????