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Facebook and Instagram slowdowns

JonoH
Community Gaffer
Community Gaffer
Posts: 3,595
Thanks: 6,078
Fixes: 118
Registered: ‎29-09-2011

Facebook and Instagram slowdowns

Hi,

We’re seeing an increase in the number of posts regarding customers experiencing slowdowns when using Facebook and Instagram.

In order for us to investigate these issues further, we need help from people impacted. If you're experiencing issues with Facebook/Instagram and could provide us with the below data here, we'd be extremely grateful.

  • What device (manufacturer, model and OS version) you are using
  • When you experience the issue what is your IP address i.e. reproduce the issue then browse to a site like https://www.whatsmyip.org/ to confirm your IP.
  • Which router (model + software version) you are using. Visit 192.168.l.254 and log into your router to get this information
  • If you're able to replicate the issue, would you be happy for us to contact you and run tests on your line whilst you the problem 
 Jono H
 Plusnet Community Manager