who wants compensation for slow broadband
Up to 8MB means that if your are very close to the exchange, have no issues with your wiring, connect it all properly using good filters and a properly working router they will give you a solid 8MB connection speed.
If you choose to live further away from the exchange, have substandard wiring, don't connect it up properly or have duff equipment you won't get 8MB. It's your choice and Plusnet can't be held responsible (and nor will any other ISP). What your fellow forum users and Plusnet will do is help you get the optimum speed given your circumstances.
If you choose to live further away from the exchange, have substandard wiring, don't connect it up properly or have duff equipment you won't get 8MB. It's your choice and Plusnet can't be held responsible (and nor will any other ISP). What your fellow forum users and Plusnet will do is help you get the optimum speed given your circumstances.
Quote from: Anotherone If you are absolutely certain your exchange is not congested, and you are synced constantly with the exchange at the highest possible speed for your line, that your BT profile and PN profile are constantly correct for the sync speed, and your internal wiring is up to a suitable standard for broadband and your line is not picking up interference and has been exhaustively tested for faults, then probably not. - correct
But that is in direct conflict with your initial post where you referred to "..... poor connections at regular intervals...." - caused by plusnet's hardware and software problems not mine
PN have no control over your connection to the exchange, nor are they responsible for your internal wiring - the latter being your responsibility - don't you get fed up of trotting this stuff out parrot fashion all the time ?
Sarcasm is the lowest form of wit.
For your information, I haven't been ".. trotting this stuff out parrot fashion all the time ?" A lot of users without any technical understanding do not appreciate that PN or any ISP have no control over the connection to the exchange, and unfortunately there have been several lately and it has been necessary to explain it to two or three, most of whom have been grateful for the help once they've understood the situation.
If you do have sufficient understanding then maybe you should have been more specific in your initial post instead of giving the wrong impression. And as you are so smart you will no doubt have read all the relevant T's&C's and other information relevant to the package that you signed upto and you will no doubt have also brushed up on what BT wholesale define as an acceptable broadband service in terms of throughput - all this within the regulations as controlled by OFCOM & AFAIK there is nothing that requires an ISP to provide anything to a different standard, never mind any compensation.
You want to take a good look round and read some of the horror stories that others have experienced with other ISP's. I will criticise PN when it is justified. It seems they have been unlucky with some of the network problems due to hardware not performing to specification, but they did seem somewhat slow off the mark in recognising the problem. In terms of the customer base, they seem to have done a "TalkTalk".
They have been open about resolving the problems, how many ISP's do you know that would even admit to the problems?
For your information, I haven't been ".. trotting this stuff out parrot fashion all the time ?" A lot of users without any technical understanding do not appreciate that PN or any ISP have no control over the connection to the exchange, and unfortunately there have been several lately and it has been necessary to explain it to two or three, most of whom have been grateful for the help once they've understood the situation.
If you do have sufficient understanding then maybe you should have been more specific in your initial post instead of giving the wrong impression. And as you are so smart you will no doubt have read all the relevant T's&C's and other information relevant to the package that you signed upto and you will no doubt have also brushed up on what BT wholesale define as an acceptable broadband service in terms of throughput - all this within the regulations as controlled by OFCOM & AFAIK there is nothing that requires an ISP to provide anything to a different standard, never mind any compensation.
You want to take a good look round and read some of the horror stories that others have experienced with other ISP's. I will criticise PN when it is justified. It seems they have been unlucky with some of the network problems due to hardware not performing to specification, but they did seem somewhat slow off the mark in recognising the problem. In terms of the customer base, they seem to have done a "TalkTalk".
They have been open about resolving the problems, how many ISP's do you know that would even admit to the problems?
Well I hope you don't have to wait any longer. Maybe you could more usefully use your time complaining to OFCOM about the lack of regulations that force ISP's and BTw to provide a better standard of service and provide compensation when they don't....... and yes , I did trot that out to someone else recently
Quote from: oakstar ............................ i have better things to do and wait to receive what i am paying for.
Quote from: Anotherone Sarcasm is the lowest form of wit.
depends on your point of view
Quote from: Anotherone For your information, I haven't been ".. trotting this stuff out parrot fashion all the time ?" A lot of users without any technical understanding do not appreciate that PN or any ISP have no control over the connection to the exchange, and unfortunately there have been several lately and it has been necessary to explain it to two or three, most of whom have been grateful for the help once they've understood the situation.
fair enough, why don't you ask first ?
Quote from: Anotherone If you do have sufficient understanding then maybe you should have been more specific in your initial post instead of giving the wrong impression. And as you are so smart you will no doubt have read all the relevant T's&C's and other information relevant to the package that you signed upto and you will no doubt have also brushed up on what BT wholesale define as an acceptable broadband service in terms of throughput - all this within the regulations as controlled by OFCOM & AFAIK there is nothing that requires an ISP to provide anything to a different standard, never mind any compensation.
correct and yes i have.
Quote from: Anotherone You want to take a good look round and read some of the horror stories that others have experienced with other ISP's. I will criticise PN when it is justified. It seems they have been unlucky with some of the network problems due to hardware not performing to specification, but they did seem somewhat slow off the mark in recognising the problem. In terms of the customer base, they seem to have done a "TalkTalk".
- i am paying plusnet not the others
Quote from: Anotherone Well I hope you don't have to wait any longer. Maybe you could more usefully use your time complaining to OFCOM
(that would be fruitless)
Quote from: Anotherone about the lack of regulations that force ISP's and BTw to provide a better standard of service
- absolutely
Quote from: Anotherone and provide compensation when they don't....... and yes , I did trot that out to someone else recently
i'm not knocking you for offering to help - who would. i'm just saying ask first if the user is experienced or not
adie:green tidied up quote to make it clear who is saying what.