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webchat - when will it be back?

liona1985
Newbie
Posts: 2
Registered: ‎09-09-2020

webchat - when will it be back?

As a disabled client, I have issues with communicating over the phone so not having the webchat makes things to get resolved quicker impossible.

 

I joined you as you were the ones that had the impecable customer service compared to the last provider that i had who wasnt.

 

When are you bringing back the webchat for us disabled?

3 REPLIES 3
198kHz
Seasoned Hero
Posts: 5,415
Thanks: 2,286
Fixes: 35
Registered: ‎30-07-2008

Re: webchat - when will it be back?


@liona1985 wrote:

When are you bringing back the webchat for us disabled?


It was "paused" around the turn of the year.

Plusnet have not categorically stated whether it's going to be "un-paused" or not, but as it's approaching 9 months now...  🤔

https://community.plus.net/t5/Plusnet-Feedback/LIVE-CHAT-is-NOT-busy-it-isn-t-working-was-How-long-i...

To err is human; to purr, feline
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smiffy1
Pro
Posts: 245
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Registered: ‎23-09-2018

Re: webchat - when will it be back?

I doubt it will ever come back 🤐 😞 just like the service that used to be plusnet 🤔

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 468
Fixes: 128
Registered: ‎27-04-2007

Re: webchat - when will it be back?

Hi liona1985, 

 

I'm sorry that it's difficult for you to get in touch with us at the moment. Please do feel free to send me a private message on there (click on my username to see the link) and we can communicate with you through here to get any issues resolved. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team