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Top cashback
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Top cashback
09-09-2020 6:55 PM
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Started new thread as old showing as fixed and it's not. I ordered via top cashback and my top cashback account is showing as confirmed so they have been told that i am eligible for the cashback by plusnet. Plusnet are saying that the promo code on my account entitles me to nothing, there wouldn't be a promo code on my account for no reason. Please can you help sort this out for me.
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Re: Top cashback
10-09-2020 8:24 AM
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If you ordered via Topcash then Topcash should be responsible for paying you the cashback - not Plusnet.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: Top cashback
10-09-2020 8:31 AM
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According to top cashback they can only pay me when plusnet sends them the money over to do so.
Re: Top cashback
10-09-2020 8:33 AM
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If your order tracked with TC and shows pending with TC then that is a matter for TC to address with PN. This will not track via PN.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: Top cashback
10-09-2020 8:37 AM
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The order is showing as confirmed with TC, thank you for your help by the way

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