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Top cashback

Stephanie2
Dabbler
Posts: 11
Registered: ‎22-08-2020

Top cashback

Started new thread as old showing as fixed and it's not. I ordered via top cashback and my top cashback account is showing as confirmed so they have been told that i am eligible for the cashback by plusnet. Plusnet are saying that the promo code on my account entitles me to nothing, there wouldn't be a promo code on my account for no reason. Please can you help sort this out for me.
4 REPLIES 4
Townman
Superuser
Superuser
Posts: 18,309
Thanks: 7,587
Fixes: 77
Registered: ‎22-08-2007

Re: Top cashback

If you ordered via Topcash then Topcash should be responsible for paying you the cashback - not Plusnet.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Stephanie2
Dabbler
Posts: 11
Registered: ‎22-08-2020

Re: Top cashback

According to top cashback they can only pay me when plusnet sends them the money over to do so.
Townman
Superuser
Superuser
Posts: 18,309
Thanks: 7,587
Fixes: 77
Registered: ‎22-08-2007

Re: Top cashback

If your order tracked with TC and shows pending with TC then that is a matter for TC to address with PN. This will not track via PN.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Stephanie2
Dabbler
Posts: 11
Registered: ‎22-08-2020

Re: Top cashback

The order is showing as confirmed with TC, thank you for your help by the way Smiley