Top cashback

[#1]

Started new thread as old showing as fixed and it's not. I ordered via top cashback and my top cashback account is showing as confirmed so they have been told that i am eligible for the cashback by plusnet. Plusnet are saying that the promo code on my account entitles me to nothing, there wouldn't be a promo code on my account for no reason. Please can you help sort this out for me.

[#2]

If you ordered via Topcash then Topcash should be responsible for paying you the cashback - not Plusnet.

[#3]

According to top cashback they can only pay me when plusnet sends them the money over to do so.

[#4]

If your order tracked with TC and shows pending with TC then that is a matter for TC to address with PN. This will not track via PN.

[#5]

The order is showing as confirmed with TC, thank you for your help by the way