upload

[#1]

Decided to post here first , because i dint want to be called trouble causer ,,

is it just me or do others see more posts regarding upload speeds capped at 2  

is this a deliberate attempt by PN to cut everyones upload ?? or is it going to be the norm when switching to the NEW network ?

[#2]

Ron my upload speeds didnt get cut im still on the 80/20 package, my true speeds are 63/19 all is looking good atm. Btw ron have you tried this ale >>> http://4.bp.blogspot.com/-H2QI7C5zjBI/UIrrQnfrVHI/AAAAAAAAEFU/2Al8pXwXEmw/s1600/Adnams+Ghost+Ship+si...

Its really nice

[#3]

The normal upload for the smaller fibre package is 2Mb now and has been that since some time last year.

[#4]

yes i think whats happened is some customers who should have been getting 40/2 were given 40/20 and have recently had their accounts changed back to 40/2 which has got some people mad. 

[#5]

Recent house move and I agreed to keeping my existing legacy account and speeds 40/20, now after the move they made it 40/2 and no change after multiple online chats about it.

annoying thing is its not even the full 2mbit upload but 1.7, so hosting any games in co-op is impossible with modern games that require more that CS/UT did back in the day.

[#6]

Ste ye the adnams Ghost ship  is a nice brew

The reason for asking about the 2 upload cap is that for myslef and Ste and many here who game, this cap would be horrendous

[#7]

---

@rongtw wrote:
is it just me or do others see more posts regarding upload speeds capped at 2  

is this a deliberate attempt by PN to cut everyones upload ?? or is it going to be the norm when switching to the NEW network ?

---

When we stopped selling 40/20 fibre the automated provisioning process continued to provision some accounts on 40/20 (Wholesale 80/20) so recently we've been cleaning up some of the accounts that were provisioned on 40/20 in error.

I don't believe it's a direct connection to moving to the new network. However if an account is on 40/20 but should have been on 40/2 then moves to the new network, it would be provisioned on 40/2 as part of the clean up.

[#8]

Harry ? Were the said wrongly provisioned customers informed this would happen ? Or just reset randomly ?
Is this the reason for recent posts about uploads cuts , as PN did not inform them ?

[#9]

The customers this happened to signed up to a 40/2 package. So we're just correcting what they're actually getting, to what was purchased.

[#10]

Not quite correct HarryB https://community.plus.net/t5/Fibre-Broadband/Package-changed-without-my-consent/td-p/1342246

and there are others ?

[#11]

In that example, the account moved from Essentials Fibre (40/10 with a 40GB usage cap) to Unlimited Fibre (40/2 Unlimited usage).

As my posts over there says, I'm just awaiting confirmation on the date 40/20 was stopped for existing customer upgrades. That account was definitely upgraded after we stopped advertising 40/20 for new sign-ups.

[#12]

So what about house moves not being put back on 40/20, reported it on web chat a few times and never a reply other than it should be changed with the max speed profile fix he was doing.  I asked for him to confirm if 20up was included and he went to check and said yes its included with the package fix he was to apply, fyi as I was on a ADSL initially.

reference ticket to get my account 127298008

[#13]

@Gus I'm happy to look in to that further.

Leave that with me and I'll get back to you.

[#14]

HarryB , see what i am trying to get at look at GUS he got moved to 2 upload  mysterioulsy and there are several other that were moved to 2 and had to be put back up ?

so like i asked are PN trying to get most customers on the 2 upload cap ?

[#15]

Harry has explained what the intention is, asking the same question isn't going to result in a different answer I'm afraid.

Those who *should* be on 40/2 but were on 40/20 are being put on to the correct wholesale product, if there are some moved incorrectly we can rectify these once they've been checked and confirmed.