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Answering system

Suebrazier
Newbie
Posts: 3
Registered: 17-06-2016

Answering system

When I call from a landline, home, or in another town, work the answering system says 'press one for residential....' I press one and it goes back to repeating the message 'press ne...' So I can never get through from the landlines in my area.  Plusnet says it's the phone line ( from 2 different landlines??!!) BT says its plusnet. So I've gone around in circles with no one able to help. If I call from my mobile the signal is so bad I can be holding on for 15 minutes and the signal drops out. It's not very good for my blood pressure!! Can ANYONE sort it?

6 REPLIES
Community Veteran
Posts: 17,304
Thanks: 1,363
Fixes: 15
Registered: 06-11-2007

Re: Answering system

Have you tried the "Live Chat".... https://www.plus.net/home-broadband/contact/

 

click on the necessary logo`s... and then " My question isn`t listed"   and Live Chat should be an option 

 

If it says "Live chat is not available, please try later" ... you need to check you adblocker and make "LivePerson" active

Moderator
Moderator
Posts: 17,650
Thanks: 2,391
Fixes: 168
Registered: 06-04-2007

Re: Answering system

This was mentioned last month

 

Have you tried ringing 0800 432 0080.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Veteran
Posts: 17,304
Thanks: 1,363
Fixes: 15
Registered: 06-11-2007

Re: Answering system

@ Mav.... which is not very helpful to someone with a post count of 1 ...

 

Also, if that is the case... then why hasn`t it been sorted by now?  

 

Come On PlusNet..... " Do Us Proud"... and fix these niggling little annoying problems......

 

get some customer satisfaction by fixing problems, not ignoring them....

 

Moderator's note by Mike (Mav) Excess white space removed.

Moderator
Moderator
Posts: 17,650
Thanks: 2,391
Fixes: 168
Registered: 06-04-2007

Re: Answering system


shutter wrote:

@ Mav.... which is not very helpful to someone with a post count of 1 ...


I posted a link to the discussion and gave, what I hope, is an alternative number. I think that's helpfulWink

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Suebrazier
Newbie
Posts: 3
Registered: 17-06-2016

Re: Answering system

I've just tried that number, have you? its repeating and repeating and repeating!!

Suebrazier
Newbie
Posts: 3
Registered: 17-06-2016

Re: Answering system

Yes I've done live chat. I did it again to tell them about the problem and it should really be called live and slow chat.