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terrible service

Community Veteran
Posts: 1,574
Thanks: 3
Registered: 13-04-2007

terrible service

one of my ref is perks a 83year old lady with cancer. here internet has been down a week and engineer was due today 8-1 now nearley 3 no signs of him rang plus net you get so far then it says emergency Res anouncment and cuts you off this old lady is frantic we need to know what's happening she can't do any banking this is the second time in a few months she has lost service for over a week
2 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: terrible service

Hi Samuria,
Thank you for your time on the phone. As we discussed this is in hand with our Faults team and you can monitor the progress on Ticket: 82118214. I'm really sorry for the experience and as I stated we'll monitor this from our end.
MMiles
Newbie
Posts: 7
Registered: 07-03-2014

Re: terrible service

That's disgusting service.