cancel
Showing results for 
Search instead for 
Did you mean: 

telephone wait times

sjptd
Grafter
Posts: 486
Thanks: 4
Registered: 01-09-2014

telephone wait times

Just had to make a couple of calls, 10 to 15 min wait each time.  Not at all bad, but not perfect (especially as your sort of music is not my sort of music).
Suggestion: it could be helpful if the site showed average response times for different times of day over the last month or so (probably separated by weekday/weekend).
That would help callers to call at less busy times: customers would have shorter waits and you might be able to deploy your staff more efficiently.
Maybe the time pattern isn't consistent enough to make this helpful?
3 REPLIES
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Re: telephone wait times

I just wish they would tone down the loud brash music. It's dire and has been mentioned many times on the forums.  One benefit of it being so loud is I can put the phone on the other side of the room and hear it without needing to use the speaker function.
podman
Mayfly
Pro
Posts: 1,176
Thanks: 121
Fixes: 1
Registered: 04-06-2009

Re: telephone wait times

There is this for call wait times but it often has a gremlin in the works
http://portal.plus.net/supportpages.html?a=212
johncov26
Dabbler
Posts: 23
Thanks: 1
Registered: 29-08-2014

Re: telephone wait times

I called twice yesterday and although the precautionary 20 minute message was on the phones, I got through both times in about a minute
This was about 11am and 4pm