And as an aside, there has been an attempt by staff on this forum to make contact and get this settled, and regardless of the previous on this, it's now actually the customer refusing to engage in this by refusing to give a reasonable time to make contact, which while I appreciate stevemills frustration, is hardly an unreasonable request.
This will grind at me if i don't respond to that - there has never been a single point where i refused to engage with PN, i had made every possible effort over the last 3 months to resolve this issue, I have never refused to provide a time for contact (if you read a previous post i said any time that they can call me) it is more of a matter of being unable to commit to any such time, i simply don't have that information to provide because of the nature of my job. It is literally if the phone rings and i am able to answer it i will do.
and just to expand on @pureedfruit point
one sided set of T&Cs.
Absolutely, this is not how "normal" business is done, the T&Cs is a negotiable process within reason. You have to be stupid to think that big businesses like PN, Tesco, or any other company would set a rigid T&C that a supplier or customer must follow. If our business did this (we do business to business), we wouldn't have any customers - we have a baseline, but we customize on top, there must be flexibility. Yet when it comes to business to consumers, there is no negotiation, there is zero flexibility. It is the easy going nature of customers who do "roll over" immediately that are to blame for the mess we're in. Far too many customers just suck it up and pay the bill for poor service, it provides no incentive to make the provider better and it never gets as far as government/independent bodies like ofcom, ofgem, trading standards, ombudsmen etc so there's never any improvement in the rules. I am a little different because I am a man of my word, i will do or will not do whatever it is that i state, i don't have to be a criminal or break the laws and cause harm, but i make sure I am treated fairly by standing up for what is Just and right, I refuse to be bullied or taken advantage of and in a case like this where i have a huge amount of evidence to support me (forums, chat logs, phone logs, ticket system logs, emails, i could even get my bank to provide me with evidence that the direct debit exists but PN never drew on it), I will take it as far as is required to make sure i get my own way. That's not being a "spoilt brat" attitude, that's refusing to be bullied, harassed and treated unfairly - it's a basic human right.
I did mention maybe Steve should consider engaging the ombudsmen if he feels he cannot make progress directly with Plusnet. If this has been ongoing for at least 3 months then plenty of time has passed for him to be able to take this step.
the reason that this never got this far is that I (the customer) was very willing to give chances for the provider to address the issues at hand, it was only recently in the last month that threats were made to me regarding debt collectors, but believe me if it had to go further then there would be no hesitation on my part to do so. There has not really been "plenty" of time to do this, since I was fobbed off each time that the payment "will" go through, "try this, try that and it should work" but once those threats came through that is when i did not respond nicely given what i had already tried in order to resolve this.
yet admits later that he will not answer any withheld number-even blocking them. He mentions a ticket, but was this brought in before is became a problem or after. There's no way we can know, so this I'm not claiming to, or saying who is right
I think you'll find that most phones by default automatically block withheld numbers, and if they don't then the majority of people will block them anyway. We've had years (yet again big business) of cold calling. If there is a genuine company who needs a genuine reason to call someone there is zero reason to with hold their number unless they have some malice intend. I have never worked for a business which with holds the number (granted that's mostly because im in control of the backend phone system and don't care what the likes of marketing tell me, i'll always advertise our number).
Tickets were opened before, and during this process, and mostly by PN staff since the option was either removed or made extremely difficult for me to find on my account once my account started to get into a restrictive mode.
And to your last statement regarding the details, arguments and politics are irrelevant - i feel totally the opposite. they are even more so and highlights injustice to a stronger degree when backed with evidence that attempts were made to be paid. remember legally (and a lot of people don't know this) but you do not have a contract or business arrangement with a baliff or debt collector, the contract is with the original creditor, but so many people fail this point and just pay up. I believe my case would totally stand up in a court if it went that far due to the huge amount of evidence that i have of wanting to have made the payment in the past, also with the fact that i have never been in debt, i have never had any bad financial history and I have sufficient funds to pay up. I have no reason not to pay other than the offset of my time wasted dealing with people who had no interest in resolving it - until of course i left, then they realized they had no control over me and then wanted their money.
anyway, as mentioned another post which the OP opened after this was wrongly closed, @Gandalf sorted this out for me and all is dealt with and we can all move on from this. I do hope i never had to go through this experience again but if i do i think you guys know exactly what i will do to ensure justice, and i encourage you to fight and demand for what is right. don't be a pushover because things will never get better.
