cancel
Showing results for 
Search instead for 
Did you mean: 

plusnet dealing with public

wullie1938
Hooked
Posts: 6
Thanks: 1
Registered: 29-11-2016

plusnet dealing with public

i wonder how we could get plusnet to answer our calls  sooner   ive  waited up to 37 mins    now if i ask amazon to phone me   i get a call in seconds!!!

my download speed was 0.01mbs!!  so i have to phone  plusnet  am i missing something   in the olden days  one  could e mail  raise a ticket get your line checked   but  not  now  you have to listen to someone telling you  what  to do  but  you  have  done  that   just  get my  speed up

who says ill be renewing my contract?

 

 

8 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: plusnet dealing with public

Are you still having problems with your download speeds? I've made a couple of changes to your profile which should hopefully improve things a little bit.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Moderator
Moderator
Posts: 26,541
Thanks: 1,542
Fixes: 101
Registered: 14-04-2007

Re: plusnet dealing with public

Moderator's note by Dick (Strat) Off topic, irrelevant and insulting posts removed.

Customer and Forum Moderator.

wullie1938
Hooked
Posts: 6
Thanks: 1
Registered: 29-11-2016

Re: plusnet dealing with public

Not yet ladddie

wullie1938
Hooked
Posts: 6
Thanks: 1
Registered: 29-11-2016

Re: plusnet dealing with public

Is this the best you can do?

2/27/2017 10:49 PM GMT 87.115.221.223 0.62 Mb/s 0.36 Mb/s 343 ms
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: plusnet dealing with public

Hi there

 

I've tested your line and I'm not detecting a problem.

 

Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 30.5 61
SNR Margin: 12 10
Errored Seconds: 1 0
HEC Errors: 0 0
Cell Count: 2173 2534
Speed: 448 2080

Are you connecting wirelessly or using a wired connection?

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
wullie1938
Hooked
Posts: 6
Thanks: 1
Registered: 29-11-2016

Re: plusnet dealing with public

Both      averages out  the same       there was a drop in speed   now gone up to 1.69 but nowhere near  the2.31 on 18/2/17

 

I would say there is a problem

 

bill

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: plusnet dealing with public

Sorry to hear about the drop in speed. At the moment, your throughput of 1.69 Mbps is looking OK.

 

If the problem happens again, please can you run a speed test at http://speedtest.btwholesale.com, being sure to complete the further diagnostics after the first test completes then raise a fault to us at http://faults.plus.net


Thanks

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
wullie1938
Hooked
Posts: 6
Thanks: 1
Registered: 29-11-2016

Re: plusnet dealing with public

1.69 is not good  when ive been getting 2.31!!