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plusnet dealing with public

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Hooked
Posts: 6
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Registered: ‎29-11-2016

plusnet dealing with public

i wonder how we could get plusnet to answer our calls  sooner   ive  waited up to 37 mins    now if i ask amazon to phone me   i get a call in seconds!!!

my download speed was 0.01mbs!!  so i have to phone  plusnet  am i missing something   in the olden days  one  could e mail  raise a ticket get your line checked   but  not  now  you have to listen to someone telling you  what  to do  but  you  have  done  that   just  get my  speed up

who says ill be renewing my contract?

 

 

8 REPLIES 8
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Champion
Posts: 3,201
Thanks: 176
Fixes: 46
Registered: ‎10-04-2014

Re: plusnet dealing with public

Are you still having problems with your download speeds? I've made a couple of changes to your profile which should hopefully improve things a little bit.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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Moderator
Moderator
Posts: 29,493
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Registered: ‎14-04-2007

Re: plusnet dealing with public

Moderator's note by Dick (Strat) Off topic, irrelevant and insulting posts removed.

Customer and Forum Moderator. Windows 10 Firefox 78.0.1 (64-bit)

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Hooked
Posts: 6
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Registered: ‎29-11-2016

Re: plusnet dealing with public

Not yet ladddie

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Hooked
Posts: 6
Thanks: 1
Registered: ‎29-11-2016

Re: plusnet dealing with public

Is this the best you can do?

2/27/2017 10:49 PM GMT 87.115.221.223 0.62 Mb/s 0.36 Mb/s 343 ms
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Plusnet Staff
Plusnet Staff
Posts: 2,201
Thanks: 388
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Registered: ‎22-08-2015

Re: plusnet dealing with public

Hi there

 

I've tested your line and I'm not detecting a problem.

 

Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 30.5 61
SNR Margin: 12 10
Errored Seconds: 1 0
HEC Errors: 0 0
Cell Count: 2173 2534
Speed: 448 2080

Are you connecting wirelessly or using a wired connection?

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
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Hooked
Posts: 6
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Registered: ‎29-11-2016

Re: plusnet dealing with public

Both      averages out  the same       there was a drop in speed   now gone up to 1.69 but nowhere near  the2.31 on 18/2/17

 

I would say there is a problem

 

bill

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Plusnet Staff
Plusnet Staff
Posts: 2,201
Thanks: 388
Fixes: 119
Registered: ‎22-08-2015

Re: plusnet dealing with public

Sorry to hear about the drop in speed. At the moment, your throughput of 1.69 Mbps is looking OK.

 

If the problem happens again, please can you run a speed test at http://speedtest.btwholesale.com, being sure to complete the further diagnostics after the first test completes then raise a fault to us at http://faults.plus.net


Thanks

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
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Hooked
Posts: 6
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Registered: ‎29-11-2016

Re: plusnet dealing with public

1.69 is not good  when ive been getting 2.31!!