The trouble is when somebody asks "I am looking to change broadband supplier do you know of anything that beats this -
https://sales.talktalk.co.uk/product/broadband/plus"
there is NOTHING that Plusnet provides that on paper looks anywhere close. I couldn't recommend it because I simply don't know how it might turn out and can fully understand why the TalkTalk product looks attractive.
To be able to RECOMMEND something that you believe in, then you need a list of positive reasons to change for the better, not a load of negative conjecture about the competition in a hope that pointing out the speculative shortcomings will encourage the customer to ignore the fact that they will save about £10/month and not have to be constantly worried about how much they have downloaded.
As of now, I really don't care any more, and will not be recommending any solution for broadband.
The trouble for me is the equivalent of selling your old car to a friend, you know that ANYTHING that goes wrong is either your fault or something that you should have known about before you sold it.
The people who seek my opinion about computers and broadband are not anonymous customers who I will never see again, they are friends or at least parents of my children's friends who put their trust in me to provided them with solutions, and as such I am responsible for helping them invest in a product that FULLY meets their needs. If Plusnet don't have a suitable product, but a new one will be available at
Easter, or
the end of May, or
maybe later this year, or maybe NEVER, then I can't work on a maybe.
