cancel
Showing results for 
Search instead for 
Did you mean: 

options beyond 60Gb per month?

amcclean
Rising Star
Posts: 1,817
Thanks: 7
Registered: ‎30-07-2007

Re: options beyond 60Gb per month?

Currently on Extra with the £5 extra per month. Have stopped the wife and kids using iplayer so we don't go near the 60gb limit. Would like to see the 120Gb on Extra too.
spraxyt
Resting Legend
Posts: 10,063
Thanks: 671
Fixes: 75
Registered: ‎06-04-2007

Re: options beyond 60Gb per month?

To get the extra allowance you need to visit the Extra usage option at http://trials.plus.net and submit the request.
That will result in you being manually transferred to the updated Plusnet Premium product which at the increased cost stated provides 120GB monthly allowance. Plusnet Premium is identical to Plusnet Extra in terms of expected speeds and traffic management.
David
tomxlisa
Grafter
Posts: 213
Registered: ‎20-04-2012

Re: options beyond 60Gb per month?

If you move over to this, can you move back to the extra product if you wanted to?.
Oldjim
Resting Legend
Posts: 38,458
Thanks: 741
Fixes: 63
Registered: ‎15-06-2007

Re: options beyond 60Gb per month?

yes
zpeterk
Rising Star
Posts: 465
Thanks: 20
Registered: ‎14-04-2007

Re: options beyond 60Gb per month?

I am on BB option 2 and paying £31.20 with a 50GB limit and spend most of my time restricting use of iplayer, 4od etc to stay within the 50GB. I don't want to pay another £9+vat a month to be on unlimited, what product would you recommend?
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: options beyond 60Gb per month?

I would recommend checking out the extra usage link at http://trials.plus.net Smiley
tomxlisa
Grafter
Posts: 213
Registered: ‎20-04-2012

Re: options beyond 60Gb per month?

How do you change back from plusnet premium 120GB to plusnet extra 60GB, is it simple enough?.
Chris
Legend
Posts: 17,723
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: options beyond 60Gb per month?

You should just be able to request this using the account change link on our website.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
tomxlisa
Grafter
Posts: 213
Registered: ‎20-04-2012

Re: options beyond 60Gb per month?

Is this in the member centre bit?.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: options beyond 60Gb per month?

Yep, once you're logged in it's on the pink bar across the top (should say 'product change').
tomxlisa
Grafter
Posts: 213
Registered: ‎20-04-2012

Re: options beyond 60Gb per month?

How long is it taking at the moment to switch people over to the 120GB product, and is all the traffic management the same on the 120GB product as it is on the extra?.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: options beyond 60Gb per month?

It's done on your next billing date, and yes.
EDIT: and to forestall your next question, it should tell you when you log in to your members centre - but to save time it's the 3rd.
tomxlisa
Grafter
Posts: 213
Registered: ‎20-04-2012

Re: options beyond 60Gb per month?

Haha, i knew that already, i have been doing some reading since posting that and have read that some people have had the new usage within hours, so why the next billing date now?.
Oldjim
Resting Legend
Posts: 38,458
Thanks: 741
Fixes: 63
Registered: ‎15-06-2007

Re: options beyond 60Gb per month?

Because they were already on that product and you weren't
tomxlisa
Grafter
Posts: 213
Registered: ‎20-04-2012

Re: options beyond 60Gb per month?

What, already on the product just without the extra usage, i could do with the extra usage now as well, shame i'll have to wait a week. Cry