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number with held if called by you

Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

number with held if called by you

I used the 0800 number to report my phone fault, which requires you calling me back after the line test.  After it I did 1471 and it came up as number withheld, why?
In this day and age of nuisance calls from UK numbers that use that feature, why aren't your allowing you number to show?
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
10 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: number with held if called by you

Hi Gus,
Do you mean you did 1471 after we called you? Apologies but this isn't clear from the above.
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: number with held if called by you

Delayed reply with phone fault and router dying at weekend.  But yes, what if I had the option for withheld numbers blocked, would the fact that you provide my phone line by pass that or would you be blocked from calling me?
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: number with held if called by you

As far as I'm aware the call would get blocked.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: number with held if called by you

A suggestion
Rather than showing the individual number which called - I assume that every internal phone has a direct line number why don't you program the system to show the generic switchboard number - this is what we did
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: number with held if called by you

That's what I was going to suggest. The CLI used should be PN's 0800 number.
BT use (or used to use) an 0800 number which actually is a RA to say they'd called and would do so again if needed, personally I never thought that was much help other than knowing they'd called.
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 21
Registered: ‎16-02-2009

Re: number with held if called by you

I have a call blocker that drops all the rubbish calls, including withheld number etc. When PN tried phoning me last month they had to use a real number to get through.
I had enough of the silent calls/international numbers etc and this is a great device - just for the peace it gives not to have to swear at let another spam call. That and the joy that zapping any that get through  Cheesy Cheesy
Community Veteran
Posts: 1,412
Thanks: 4
Registered: ‎29-01-2009

Re: number with held if called by you

What device do you use to block calls?
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Community Veteran
Posts: 18,838
Thanks: 274
Registered: ‎12-08-2007

Re: number with held if called by you

The problem with blocking withheld calls is that a lot of genuine callers block their number.
Community Veteran
Posts: 1,412
Thanks: 4
Registered: ‎29-01-2009

Re: number with held if called by you

It's true that some genuine callers block their number, but not all (and I'm very surprised that PN do). But funnily enough, none of them want to leave a message on the answering machine instead. Was it so important to call me, then?
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 21
Registered: ‎16-02-2009

Re: number with held if called by you

@WWWombat I use a cpr callblocker on offer at £40 at the mo. Found it great for getting rid of the nuisance calls. (and with the call block at £4/mth it will pay for itself in a year, and it drops international calls which it doesn't)
As to callers who need to call you, well they can call from an unblocked line or arrange a time before.