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is my pro package all it should be??

jammer2nd
Newbie
Posts: 9
Registered: ‎19-07-2010

is my pro package all it should be??

Hey all my 1st post here
I've recently upgraded to the pro package my expected line speed is 13mb but i must admit to not knowing how to read these kb, kB/s 
after 12am i usually get a great speed but feel I'm being speed shaped during the daytime and evening which is what i upgraded to pro to avoid
I like coming in in the evening and watching a film online but recently have been getting some lousy results and hoped you experts could make sense of these various readings from mybroadbandspeed and explain to me weather I'm getting normal results (for PN) or something is way out of wack Crazy
i will provide any other info ness on request

get this speed alot between 5pm and 11pm  Cry



one of the faster speeds I achieve Cheesy
 
16 REPLIES
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: is my pro package all it should be??

I'm suspecting that you may be suffering from exchange contention. As the exchange checker is not being updated at the moment it's rather difficult to check that out. Sad
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: is my pro package all it should be??

Hi and welcome to the Forums Cheesy
Do you find that the speeds jump up at a particular time, or is it a more gradual increase?
You're definitely being profiled correctly on our network and speedtest traffic should be prioritised highly regardless of your package.
Are the speeds consistent across other speed checkers? I'm particularly interested in results from BT Speedtester.
After all that, get a fault in the queue by visiting http://faults.plus.net
jammer2nd
Newbie
Posts: 9
Registered: ‎19-07-2010

Re: is my pro package all it should be??

Thank you both for your answers
I have a ticket in progress but thought I'd also post on the forum as other people may experience the same as me and be helped by the solution I (hopefully find)

Line test 1   tues 20th july 13.53
Download speedachieved during the test was - 6728 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :22221 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 19000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.56:23.71:57.73 (SBE:NBETongueBE)
jammer2nd
Newbie
Posts: 9
Registered: ‎19-07-2010

Re: is my pro package all it should be??

Quote from: jelv
I'm suspecting that you may be suffering from exchange contention. As the exchange checker is not being updated at the moment it's rather difficult to check that out. Sad

Cool. Have you checked that your exchange is not currently over-subscribed? - http://usertools.plus.net/exchanges/
VP capacity at this exchange is currently showing as Green.
BT have advised that this exchange is enabled for WBC on 21CN
You can view recent Service Outages for this exchange here
BT has published DSL Max upgrade information for this exchange
is this what your refering to Jelv?  results are good yes?Huh
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: is my pro package all it should be??

I've just noticed that your upload speed is also slow, suggesting there's something on your computer using your bandwidth. Have you done a full virus scan? Closed any downloading / Bittorrent traffic?
jammer2nd
Newbie
Posts: 9
Registered: ‎19-07-2010

Re: is my pro package all it should be??

Hi Ben,  I've been using Mcaffe and spybot for years and on my laptop I use Comodo in stealth mode.  Mcaffe and comodo auto update signatures and I update spybot at least twice a month or if I suspect foul play
frostwire bittorrent is hardly used and is disabled from auto startup, seriously must use it once a month if that
my bulk downloads come from rapidshare and megaupload and are 90% movies to watch online
jammer2nd
Newbie
Posts: 9
Registered: ‎19-07-2010

Re: is my pro package all it should be??

Quote from: BenTrimble
Hi and welcome to the Forums Cheesy
Do you find that the speeds jump up at a particular time, or is it a more gradual increase?

Speed used to be awesome after 12am on the dot, I was getting 1.8 MB/s I think I've seen it at 2.6MB/s too but of late the after 12am rule has been inconsistent too but averaging on the negative side
Quote
Are the speeds consistent across other speed checkers? I'm particularly interested in results from BT Speedtester.

will be doing bt speedtester tests throughout the day evening and tomorrow morning will submit to faults and here too
jim:green quotes fixed mod:end
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: is my pro package all it should be??

Thanks for that. Can you also try running some speedtests with McAfe and Spybot disabled please?
jammer2nd
Newbie
Posts: 9
Registered: ‎19-07-2010

Re: is my pro package all it should be??

Line test 2    tues 20th july 19.25
Download speedachieved during the test was - 1664 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :22221 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 19000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 21.45:32.33:46.21 (SBE:NBETongueBE)
jammer2nd
Newbie
Posts: 9
Registered: ‎19-07-2010

Re: is my pro package all it should be??

Line test 3    weds 21st july 02.29
Download speedachieved during the test was - 15940 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :22221 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 19000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.86:17.9:73.24 (SBE:NBETongueBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
jammer2nd
Newbie
Posts: 9
Registered: ‎19-07-2010

Re: is my pro package all it should be??

ok all 3 test results in one post
Line test 1    tues 20th july 13.53
Download speedachieved during the test was - 6728 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :22221 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 19000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.56:23.71:57.73 (SBE:NBETongueBE)

Line test 2    tues 20th july 19.25
Download speedachieved during the test was - 1664 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :22221 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 19000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 21.45:32.33:46.21 (SBE:NBETongueBE)

Line test 3    weds 21st july 02.29
Download speedachieved during the test was - 15940 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :22221 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 19000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.86:17.9:73.24 (SBE:NBETongueBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: is my pro package all it should be??

Looks like pretty bad contention Sad faults.plus.net please.
jammer2nd
Newbie
Posts: 9
Registered: ‎19-07-2010

Re: is my pro package all it should be??


awaiting faults to get back to me
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: is my pro package all it should be??

Please hold off updating the ticket as this pushed it to the back of the queue. Someone from the Faults Team will be in touch in due course.