honest broadband?

[#1]

if my service is only working for half a month in feb and 3/4 month in march why am i being charged full rate? hardly honest...

[#2]

What problems have you had?

[#3]

total loss of service dsl and phone, when i called to report issue i waited for 30 mins before an answer by which time i had used up most of the credit on my phone, i asked if it would be possible to call me back and i was told no! and the last incident left me disconnected for 11 days  - bloody jokers - somebody else can have my £60 a month

[#4]

£60 a month? WOW!!
What package is that?

[#5]

package isnt  £60 but my average spend is

[#6]

Hi there,
I just came across this thread and tried to give you a call to discuss.
Feel free to drop me a message and I'll be happy to try again tomorrow.

[#7]

Quote from: papajema

package isnt  £60 but my average spend is

Sounds like you're on the wrong package then. In my experience Plusnet has always refunded pro-rata for periods without service. Have you actually asked?

[#8]

of course i have asked but haven't had any reply,

[#9]

If you let me know when you are free for a chat I'll happily have that discussion with you.

[#10]

Not true! You have a reply from James on this thread. Have you actually dropped him a mesage or are you just a stirrer?

[#11]

a stirrer? i am a unhappy customer who  has paid for a service i have not received you <snip> James said he tried  to call me, but i have NOT recieved any call from plus net.
Academic now as i am moving, i have found another isp that will half my monthly,  although i fear getting a mac will be another mission
jim:red personal abuse removed as per this Forum Rule mod:end

[#12]

I work for Plusnet - I tried to call you yesterday, there was no answer.
If you want me to try again, let me know when you are free.

[#13]

call me now

[#14]

papajema: Calls from Plusnet come up as number withheld - do you take those calls?

[#15]

I was calling his girlfriends mobile.
All sorted now.