cancel
Showing results for 
Search instead for 
Did you mean: 

honest broadband?

papajema
Newbie
Posts: 6
Registered: 04-04-2013

honest broadband?

if my service is only working for half a month in feb and 3/4 month in march why am i being charged full rate? hardly honest...
14 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: honest broadband?

What problems have you had?
papajema
Newbie
Posts: 6
Registered: 04-04-2013

Re: honest broadband?

total loss of service dsl and phone, when i called to report issue i waited for 30 mins before an answer by which time i had used up most of the credit on my phone, i asked if it would be possible to call me back and i was told no! and the last incident left me disconnected for 11 days  - bloody jokers - somebody else can have my £60 a month
Devonian
Grafter
Posts: 1,854
Registered: 01-05-2011

Re: honest broadband?

£60 a month? WOW!!
What package is that?
papajema
Newbie
Posts: 6
Registered: 04-04-2013

Re: honest broadband?

package isnt  £60 but my average spend is
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: honest broadband?

Hi there,
I just came across this thread and tried to give you a call to discuss.
Feel free to drop me a message and I'll be happy to try again tomorrow.
KevinG
Rising Star
Posts: 987
Thanks: 9
Fixes: 1
Registered: 05-11-2008

Re: honest broadband?

Quote from: papajema
package isnt  £60 but my average spend is

Sounds like you're on the wrong package then. In my experience Plusnet has always refunded pro-rata for periods without service. Have you actually asked?
papajema
Newbie
Posts: 6
Registered: 04-04-2013

Re: honest broadband?

of course i have asked but haven't had any reply,
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: honest broadband?

If you let me know when you are free for a chat I'll happily have that discussion with you.
Luzern
Seasoned Pro
Posts: 3,275
Thanks: 328
Fixes: 3
Registered: 31-07-2007

Re: honest broadband?

Not true! Angry You have a reply from James on this thread. Have you actually dropped him a mesage or are you just a stirrer?
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
papajema
Newbie
Posts: 6
Registered: 04-04-2013

Re: honest broadband?

a stirrer? i am a unhappy customer who  has paid for a service i have not received you <snip> James said he tried  to call me, but i have NOT recieved any call from plus net.
Academic now as i am moving, i have found another isp that will half my monthly,  although i fear getting a mac will be another mission
jim:red personal abuse removed as per this Forum Rule mod:end
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: honest broadband?

I work for Plusnet - I tried to call you yesterday, there was no answer.
If you want me to try again, let me know when you are free.
papajema
Newbie
Posts: 6
Registered: 04-04-2013

Re: honest broadband?

call me now
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: honest broadband?

papajema: Calls from Plusnet come up as number withheld - do you take those calls?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: honest broadband?

I was calling his girlfriends mobile.
All sorted now.