faults

[#1]

anyone else get fobbed off with faults and told nothing is wrong ?

or online chat team reply to fault tickets  links to videos

[#2]

I can see you spoke to us about a phone fault, which we provided information for the standard troubleshooting and then raised this to our suppliers. Sorry if you feel this was fobbing you off, however there are certain troubleshooting steps we have to ask for.