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excellent customer service

kjrodgers
Newbie
Posts: 3
Registered: 23-05-2012

excellent customer service

Yesterday afternoon I had to contact customer service due to an error that I had made.
My call was answered immediately by a chap called Carl/Karl. He was knowledgeable, helpful and dealt with all my questions quickly, professionally and in a friendly manner.
Because of this experience (and the perfect internet connection I have had in the last 18 months) I would not hesitate to recommend Plusnet to friends and family.
Great stuff, please pass on this praise to your staff Smiley
1 REPLY
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: excellent customer service

Thanks very much for that Smiley I've posted a link to this thread in our internal recognition forums so it's been passed on.
Very glad we impressed and hope we continue to do so.