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"Hardware dispatch pending" - how long does that go on for?

creamola
Grafter
Posts: 51
Registered: 28-10-2007

"Hardware dispatch pending" - how long does that go on for?

Switched to Plusnet Extra on 17/5 and paid the £4.99 postage for the router - which hasn't arrived and still shows dispatch pending. How long does that normally go on for?
Thanks,
Creamola.
10 REPLIES
Moderator
Moderator
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Registered: 11-01-2008

Re: "Hardware dispatch pending" - how long does that go on for?

Normally despatched a few days before you're due to go live.

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VileReynard
Seasoned Pro
Posts: 10,913
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Registered: 01-09-2007

Re: "Hardware dispatch pending" - how long does that go on for?

Why?
I've had an order open for 10 days, but still no router sent to get lost in the post.
I know it's not due to go live for about another 10 days...
but how long does it take to put a router in a box and give it to the postman?

Moderator
Moderator
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Re: "Hardware dispatch pending" - how long does that go on for?

i believe they like to do it just in time, as to why not got a clue.

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creamola
Grafter
Posts: 51
Registered: 28-10-2007

Re: "Hardware dispatch pending" - how long does that go on for?

Quote from: dvorak
Normally despatched a few days before you're due to go live.

I went live on 18/5.
Moderator
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Re: "Hardware dispatch pending" - how long does that go on for?

something very amis then, have you rung or raised a ticket?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Staff
Plusnet Staff
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Registered: 26-11-2011

Re: "Hardware dispatch pending" - how long does that go on for?

Quote from: creamola
Quote from: dvorak
Normally despatched a few days before you're due to go live.

I went live on 18/5.

Hi creamola,
Sorry about this. I have just taken a look for you, I can see the router had not been posted. I've got that pushed along for you now, that should be with you very shortly.
Chris Pettitt
Cloud Environments Engineer
VileReynard
Seasoned Pro
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Registered: 01-09-2007

Re: "Hardware dispatch pending" - how long does that go on for?

I rest my case.  Smiley

creamola
Grafter
Posts: 51
Registered: 28-10-2007

Re: "Hardware dispatch pending" - how long does that go on for?

Quote

Hi creamola,
Sorry about this. I have just taken a look for you, I can see the router had not been posted. I've got that pushed along for you now, that should be with you very shortly.

Chris,
          A big thanks for this - really appreciated and demonstrates the quality of PlusNet responsiveness when something goes wrong.
Creamola
Plusnet Help Team
Plusnet Help Team
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Registered: 27-04-2007

Re: "Hardware dispatch pending" - how long does that go on for?

Thanks,
I'll pass your thanks on to Chris.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
VileReynard
Seasoned Pro
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Registered: 01-09-2007

Re: "Hardware dispatch pending" - how long does that go on for?

Mine arrived today - but I raised a ticket on this issue about 3 days ago.  Grin