comment on new user interface
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- comment on new user interface
comment on new user interface
19-11-2018 1:10 PM - edited 19-11-2018 1:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Since the new user GUI for members centre, when adding to an open ticket the text box is very small and I cannot drag it open.
I have to create text elsewhere and copy and paste.
When I have added comments ( and/or file ) and clicked "add" I'm taken back to the top of the ticket, previously back to the last entry.
Anybody else ?
Re: comment on new user interface
14-01-2019 8:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Was this ever fed back?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: comment on new user interface
14-01-2019 9:23 AM - edited 14-01-2019 9:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: comment on new user interface
14-01-2019 10:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: comment on new user interface
14-01-2019 11:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry that your questions were dealt with poorly by our customer service provider.
Let me try to help
- I've passed on your feedback for suggestions you've made as well as bugs that you've reported.
- Your email prompts, have they been restored since your email settings were changed?
- There's a limit on the number of open questions a customer can have and we've also reduced the options available for raising a ticket as it's a method of customer contact that we've mostly moved away from.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page